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Beach Ford Inc.
2717 Virginia Beach Blvd
Virginia Beach, VA 23452 Map
  • (888) 869-6079

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Based on 2 reviews.

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    Not Recommended

    Unprofessional and Lacking Customer Service Skills

    Posted by vonart05 on 08/03/2009

    The service department has the worst face-to-face customer service I think I have ever experienced. The receptionists are not friendly or helpful. I had a toddler, an infant in a carrier, and two bags and I was trying to get to the lounge to wait. The receptionist, along with the serviceman they literally looked me in my face and didn't offer to help. Neither person offered to open the door, which was two steps away from their desk. I had walk by their desk to get to the lounge. Thankfully another customer had enough decency and kindness to open the door and offer to carry the infant carrier. To make matters worse, after being in a waiting room from 7:45 to 10:45a I went to the receptionist to inquire about my vehicle. After she finished her social conversation she asked how she could assist me. She looked my name up in the computer and said she had no clue. However, she told me I could walk outside and ask the serviceman myself. She did point him out to me, how helpful!

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    Not Recommended

    beach ford

    Posted by kimbo1 on 02/19/2008

    I bought my ford edge there a year ago and it has been a nightmare. they never seem to be organized and have dropped the ball at least 6 times. the vista roof had to be replaced and no one seemed to know what to do and how to fix it properly. i had to use 3 rentals for about a 4 week period. everyone was rude and uncaring. i would rather go to another dealership even if i have to go out of town. if i could go back i wouldn't have even bought my car there.

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