Provided by Citysearch
Great Service!
Posted by itelllc on 10/26/2008
I had the pleasure of bringing my 2006 760LI into Vista?s service facility Saturday morning, the 25th of October. I was greeted, first by the valet?s as if I was a VIP, buying, rather than servicing my car. The woman at the service desk Lauren was very friendly while I waited to meet my service adviser Jared Solomon. Lauren?s counterpart, Casey and I shared stories about working on cars, and I was kept pleasantly engaged until Jared had time to meet with me.
Jared handled my issue, loose control arms, immediately, walking me outside and getting Hans, your alignment specialist, who quickly assessed the situation, sharing a few kind words about growing up in the country, and took my car back to the shop. Jared made sure I had a loaner, and at that point I was quickly out the door.
Nacho, the valet, gave my car a few nice compliments and made sure I had the loaner, inspecting it with me thoroughly.
I was brought back at 5:00pm to pick up my car. Hans had completely fixed the problem, and although it was closing time, Jared, Casey, and the valet made sure I had all my paperwork and my car was cleaned and ready to go. Even at the cashier?s desk, I was treated like family.
All in all, this was a very professional and most pleasant experience. I enacted with a wide variety of your staff, and without fail, each and every one of them had kind words and a few minutes to spare for a very busy Saturday afternoon. 3 other of my employees have purchased cars at Vista, and we are 2 new and 2 used. Without fail, Vista?s service has been the joy of owning a BMW. Nowhere else have I seen the attention and care that I have seen under Vista?s roof. I would highly recommend the BMW experience, Vista?s way, to all of my friends, associates, and relatives.
Congratulations on a job very well done!
PS: Thanks to Gaynor for giving me everyone?s names!
