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Hughes Net is horrendous but it's the only choice!
Posted by nicwojslaw on 11/05/2008
We have had Hughes Net for almost 3 years now & I have to say, I absolutely hate it. The speeds are terrible (barely above dial-up), the cost is ridiculous ($300 for equipment plus $60/month) & the SECOND we get inclement weather it doesn't work & you have to pay $125 for someone to come out & look at your dish & simply tilt the dish slightly. They are getting away with highway robbery. I am actually in process of looking at high speed dial up solutions because Hughes Net is so bad.
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Hughes net is real bad knock off service
Posted by rickybennett on 09/10/2008
All for $100 a month you get a top speed of 1.5mb and a band with cap limit of 400 mb a day if you go over that you get what they call FAP Fair Access Policy that is in no way fair you get knocked down below dial up speed to the point it is completely unusable for 24hr that’s from 8:00am Monday to 8:00am or longer Tuesday and BTW just regular browsing the internet and using you tube counts as downloading i paid over $400 for the modem dish and install and service for broad band internet no dial up via satellite and i got nothing but trouble from them the only time you can download any thing is at if i recall 3 to 4 am there is a 1 sec delay so it impossible to play any games online and Xbox live barley even works with it direct tv on demand don’t count on using that with it all and all it is a complete rip off please stay away from this knock off service dsl cable and fiber optic and even mobile broad band is better and cheaper
If you like to use itunes or netflix to download moves to your computer you wont be able to do it with this knock off
And if you try to cancel the service with in the 30 day trial they will still try and make you pay for the 2y contract and the equipment which by the way they don’t want back ones it is opened
They even don’t allow access to the modem sitting which I all ways need access to and don’t count on dong any Port forwarding with them and they will clam they cant torn the firewall off on the modem unless you pay $10 extra for a static ip
Even then it’s not off they just change the name of it to make it look like its off
Every time I called about a problem they all ways tried saying that it was ether one of my computers or router casing the problem when it was really their equipment casing the problem my computer and router was and is all ways in perfect working order and by the way you get fapd if you try to update your computer using windows update or updating your firewall and anti virus software
And for a 2 weeks strait every time I tried to go to a web site Hughes net would hijack and redirect my browser to their site demanding my to make a payment this was 2 weeks before the payment was even due
If you work on computers for your freands and you take it home to do it you won’t be able to up date more then one a day
I always had to take my laptop to my ants to use their dsl hookup to download any thing
Hughes net is nothing but a overprice knock off so pleas for the love of humanity stay away from them and spread the word hear is a lot more complaints about this knock off service
P.s. I can understand about the 1 sec delay but the FAP Bull crap no way
http://www.ripoffreport.com/reports/0/242/RipOff0242794.htm
http://www.complaintsboard.com/complaints/hughes-net-c96487.html
http://www.thesqueakywheel.com/complaints/2008/MAR/complaint23367.cfm
http://browse.complaints.com/next.php?original_id=142709
http://www.satelliteguys.us/broadband-forum/69270-hughesnet-direcway-financial-problems.html
http://forums.cnet.com/5208-7813_102-0.html?forumID=16&threadID=283475&messageID=2725355
http://www.dslreports.com/forum/r19768323-Better-Business-Report-on-Hughes-Net
http://www.topix.com/forum/city/etowah-tn/T5SCFCJNN4EOD0QQR
http://forums.tweaktown.com/f16/dont-get-hughes-net-long-rant-about-my-18-months-hughes-24277/
http://consumerist.com/355118/hughesnet-is-absolutely-without-a-doubt-the-worst-company-i-have-ever-had-the-misfortune-of-relying-on
http://hughesnetsucks.blogspot.com/2007/08/how-to-build-mob-lesson-no-4.html
http://hughesnetsucks.org/
http://www.metalmartyr.com/hughsnet-satellite-internetwhat-a-rip-off/
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Better Than Dial-Up Only
Posted by joeps3 on 06/24/2008
I'm an IT Manager and deal with internet issues every day. I would not purchase HughesNet unless the ONLY other option is dialup. The costs are a great deal higher than cable internet or DSL (average of $20 - 25 higher). If you want to download from a peer-to-peer program (such as Limewire or Morpheus), prepare to be frustrated. When it's raining or when the wind blows, your connection suffers a good bit, sometimes not working at all. Also, my $60.00 per month service plan I'm currently using allows me only 200 MB per 24 hours of usage. So if I exceed that threshold, it cuts me off for a full 24 hours. It's called the "Fair Access Policy" (fair to who?). If you are not a serious internet user and just want to check your email and go to a site here and there, I'd recommend braving the dial up connection until high-speed internet becomes available in your area. Customer service is poor. Every single time I called, the customer support tech was foreign and normally could not convey proper English to adequately answer my questions. In fact, one of them spelled out a web address for me, using an example of each letter when spelling it out ("h" as in hope, "h" as in hope, "t" as in tiger, "p" as in pink). I just let him do it. If your problem isn't identified by the "Level 1" support, they send you to "Level 2", which is normally someone who speaks good English.
So no, it is not worth the est. $700 set up fee and $60 a month, far from it! I would recommend it only to a very small demographic, such as me, who feel they must have something faster than dial up internet and have no other options.
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Requires a lot of patience.
Posted by Thor2007 on 11/25/2007
Installion of my dish took a hours. As long as the sky was clear the service was ok (unless they were updating or doing something else to their system then it would stay down for hours at a time). If snow got on the dish, service went out and stayed out until the snow was cleared off (by climbing a ladder and hitting it with a broom stick after the snow storm had passed). Tech support was horrible! There was a very long wait on hold before a tech picked up to help (at times over an hour). I could not wait until my contract was over so that I no longer had to contend with the aggrivation.
