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Not Recommended

LAX FOX CAR RENTAL- WARNING

Posted by shellspage1 on 11/03/2008

Terrible customer service. One service agent checking in customers at the LAX airport?? Was given a car that was scratched throughout the body work, missing pieces off the front of the car etc... Asked if I could write out a report prior to leaving so I was not charged for the condition of the car and was told sure fill it out. There was not enough room to note all the damage, when asking for help I was told just to sign and not to worry about it! This gentleman sat out in a dark alleyway, he obviously was woken up prior to my arrival. He was rude and uncaring. I stated I wanted another car, he said "FINE", pull around and go back to the desk! Another wait.... Expressed my disappointment, no concern from the sales rep, just here is your new keys. I filled out report prior to returning to the exit. Again, let me say its 1:30am, a dark alleyway with no way out unless the gate is opened. Now there is no one there to check you out?? I cannot back up to return. After attempting to call the front desk from my cellphone, the gentlman returned with his cup of coffee and still very rude. I do not understand how this agency can stay in business!! My recommendation, pay the exta $20 or so dollars. It's true you get what you pay for! The car we received smelled bad, no electronics at all with basic roll up windows and no air and poor service!

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