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Unbelievably bad customer service
Posted by empressofmyworld on 09/22/2009
If you want an insurance carrier who takes care of their customers and upholds their end of the contract, I highly suggest looking elsewhere for coverage. I was a customer for almost ten years. Never filed a claim, until I added my son. I was told different stories of what I was allowed to do in regard to removing him from my coverage. I was sent a pending bill which almost doubled my premium payments eight days before it was due. Called the office to confirm that it was not an error and told that they would not be able to stop the direct debit from my account because I did not give them ten days notice of cancellation of my policy. And to add insult to injury, when I questioned them about reimbursement of payment debited from my account after I canceled (taken five days early!!) I was very flippantly told they would cut a check and mail it to me within thirty to forty five business days! Think Twice Before Signing Up With These People!!!!!
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Open YOUR eyes!
Posted by melrod4 on 08/14/2009
It's too bad that those so called friends are not truthful with you. I also have friends that work with the company and it is up to them whether they want to take a lunch or not. They are given a choice but most of them decline so they can leave early. The majority of the employees don't even work an 8 hour shift but I guess YOUR friends failed to tell you that too. As far as relationships on the side please tell me what company doesn't have this happen. The company can't control what happens outside of the office but I'm more than sure that these type of behaviors are addressed and discouraged from happening in the work place. My friend has worked here for a while and loves it. It is a fair company in which gives the employees the resources to grow with the company it's just too bad that YOUR friends don't see that. The opportunity is given to them in the palm of their hands but some people just don't like to WORK for it they rather it fall in their lap. Welcome to the corporate world nothing is handed to you for free only hard work and dedication will make you successful. So the next time you talk to YOUR friends maybe they should be the ones to open their eyes and dig down deep in their souls and really see the opportunity they are missing.
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NOT GOOD !!!
Posted by willybilly on 07/06/2009
PRAISE THE LORD!!!!! PRAISE THE LORD!!!! I HAVE FINALLY TAKEN A LOAD OF MY BACK!!!!! WORKING 6 DAYS A WEEK ( AND NOT EVEN MAKING THE THE 40 HOURS) WONDERING WHAT NEW GUIDELINES THEY WILL COME UP WITH EACH DAY.HAVING A SUPERVISOR THAT TAKES 4 DAYS TO REPLY A SIMPLE EMAIL QUESTION.. HOW CAN YOU GIVE AN UNLICENSED DRIVER A GOOD DRIVER DISCOUNT?YOU CAN'T,BUT ONLY FRED LOYA MANAGES TO DO THINGS LIKE THAT. NO WONDER AFTER RENEWAL THE CLIENT COMES TO US (CSR'S) PISSED OFF THAT THEIR POLICIES WENT UP ABOUT $ 150.00 ( AVERAGE), AND WE'RE THEY FACE OF FRED LOYA, SO WE LOOK BAD.ALSO, DEMANDING IMPOSSIBLE GOALS WITH SO MANY LIMITATIONS. IN OUR AREA, WE ARE NOT EVEN ALLOWED TO TAKE CASH EVEN IF THE POOR GUY HAS THE CASH TO PAY FOR THE WHOLE SIX MONTH TERM. BUT YET OUR WEEKLY "MEETINGS" PUSH US TO SELL!!!!SELL!!!SELL!!! OR IF NOT, WE WILL GET " WRITTEN UP", ALSO WE HAVE "MYSTERY SHOPPERS" THAT WILL REPORT US TO OUR MANAGERS, WHO NOT ONLY REPRIMAND US, BUT EMBARRASS THE CSR IN FRONT OF OTHER CO-WORKERS AND MANAGERS IN THE WEEKLY "MEETINGS". LIKE THE FREAKIN GESTAPO!!!! ( FLI TARGETS MOSTLY UNDOCUMENTED PEOPLE WITH RIDICULOUS MARKETING COMMERCIALS WHETHER IT BE ON TV OR RADIO, THAT NO SELF RESPECTING PERSON WOULD EVEN CONSIDER BUYING) I FEEL SORRY FOR THE CLIENT'S AS WELL AS MY EX- COWORKERS. LIKE ONE OF THE COWORKERS WELL SAID IT, " WORKING HERE, FEELS LIKE WALKING ON EGG SHELLS". PEACE OUT!!!
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Will never RETURN OR RECOMMEND AGAIN!
Posted by Ananymous on 06/25/2009
Great Customer Service in Austin, Texas...Maybe so! However, the Baldwin Park, CA Office is the worst place you can go to. I PERSONALLY referred 5 close friends because of how well I was treated the first day but just as easy as they received the 5 new customers is how easy and fast they lost them. Their accounts were cancelled a MONTH after even getting it; reason being their HORRIBLE and PETTY customer service. We are not allowed to even state the reason why we are calling in when we are already being missed informed and pretty much yelled at. I understand that your agents must be firm and straight forward with a rude customer but keep as that ONLY WITH RUDE CUSTOMERS! Not with the customers that are calling in for concerns and question and maybe some assistance! We are customers (just like anyone’s family members and themselves) and we deserve to be treated as is with respect and GREAT customer service; because at the end of the day CUSTOMERS are always right (even if we are TECHNICALLY wrong) we deserve the benefit of the doubt and that is why it’s called CUSTOMER SERVICE!!!
I would gladly like to contact you to informed you of the "various" times my friends, family and myself had HURRIBLE customer service; not only over the phone but as we went into Fred Loyal Ins. office in Baldwin Park, CA. I didn't appreciate how not only my friends where missed treated but my FAMILY and MYSELF! That just drew the line. There's nothing in this world that would make me go back to that office or COMPANY it self ever again or even recommend.(It's so bad I rather pay $200.00 more else where) Specially because we didn't get missed treated just by the agents but the branch MANAGER as well. Pretty Petty I'll say. CUSTOMER SERVICE SHOULD BE #1 NO MATTER WHAT. Don’t allow this company employees take customers for granted because FRED LOYALS EMPLOYEES are who and what REPRESENTS the company it self! & a little advice for future references for these employees if their so unhappy and/or have complains and concerns about their job PLEASE grow up and look for a new JOB! Don't pretend to love it and mistreat your customers and then behind your boss complain on how they don't get breaks and so on.
Business Response
I understand your complaint 100%. Customer Service is #1 in every company regardless of what kind of company it is. Now as pertaining to bad customer service in every office or in this whole company, I would have to motion on that. I speak in behalf of CSR'S that are in Fred Loya that are very friendly and provide the best customer service possible. Sadly in some offices there are rep's that do not provide good customer service. For that, I'm terribly sorry that you had to incounter this with Fred Loya. We are determine to provide the best customer service out there and provide the best rates possible. - MIKE
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To Expensive
Posted by jnicole2000 on 05/20/2009
I called to get a quote and they are NOT competitive with any other rates I've inquired about. Everyone else (Farmers, Geico, All state...) have quoted me $260 down and $168-$178 a month. When I got a quote from Fred Loya Insurance they quoted me $600 down and $639 a month. I just laughed. It is a law in the state of Texas to have insurance. They are ripping people off. I cant believe they tried to charge me that much. Will never recommend them to people.
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co workers
Posted by misscantu on 05/06/2009
i to have FRIENDS who work for FRED LOYA and they are NOT treated like SLAVES. they do have lunch breaks thats a FACT. they have GREAT customer service in all there offices here in AUSTIN, TEXAS. i have a calendar from FRED LOYA and i put it up at work and i ALWAYS tell people about this insurance company. KEEP UP THE GREAT CUSTOMER SERVICE AND GREAT JOB. FRED LOYA INS IN IN THE TOP 20 FOR HISPANIC'S BUSINESS!!!!!!
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Open Your Eyes Fred Loya!!!!!!!
Posted by ananymous14 on 03/26/2009
I have several friends that work for this company and they have all told me that they are treated like slaves instead of workers. I have also been told that they do not get any breaks during a 8 hour shift. I now know why this insurance company is rated at the bottom. Your employees are not happy and the ones that are happy are the ones that are having secretive relationships on the side. Fred Loya Sr.you really need to act on this now or your company is going to be reported to the Better Business Burea for sexual harrasment and not following the Employees Rights guidelines. I will make sure that it is done if changes do not occur.
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A Horrible Insurance Company
Posted by denise_lafrance on 02/10/2009
This is the absolute worst insurance company I could have ever imagined. I was hit by a driver carrying Fred Loya, who didn't contact me until a month after the accident, they took forever to process the claim and then tried to not give me the full 100% of my medical bills after it was their driver's fault. The representative on the phone was very rude, tried to intimidate me and had horrible customer service. I think its amazing that five out of five reviews on this are all negative and Fred Loya responds they are sorry. If you are sorry, you need to overhaul the way you do business. Word of mouth can kill your business and believe me, I'm speaking.
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A Horrible Insurance Company
Posted by denise_lafrance on 02/10/2009
This is the absolute worst insurance company I could have ever imagined. I was hit by a driver carrying Fred Loya, who didn't contact me until a month after the accident, they took forever to process the claim and then tried to not give me the full 100% of my medical bills after it was their driver's fault. The representative on the phone was very rude, tried to intimidate me and had horrible customer service. I think its amazing that five out of five reviews on this are all negative and Fred Loya responds they are sorry. If you are sorry, you need to overhaul the way you do business. Word of mouth can kill your business and believe me, I'm speaking.
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run the other way!!!!
Posted by nrosas on 10/25/2008
i have fred loya for several years now. i was involved in an accident in october (which was not my fault, hit from behind) the claims representative was the rudest person i have ever spoke with. she put in her "report" that the accident was 20% my fault and they denied the claim. after i was contacted by a different person, she could not figure out why they would deny my claim. i recommend to go to prgressive or anyone else but these rude, arrogant SOB's.they were no .helpand made me feel so upset and confused. i wouldnt recommend them even to my worst enemy... well maybe to my very worst enemy.
