On a Friday night @ 9:00pm my water went out. Upon leaving a voice mail with J&L, I had no real confidence that I would hear from anyone that night, let alone the weekend. In 10 minutes Leon called me back and first spent 30 minutes with me on the phone to make sure the issue I was having wasn't something I could correct myself. Upon realizing that the issue was serious, I expected Leon to tell me that he might be able to fit me in next week. WOW was I surprised when Leon said he would be by @ 9:30am the following day. Sure enough @ 9:30am sharp Leon and Bobby were at my front door. I live on a well and after doing some inspection Leon gave me the bad news that my well pump was shot and they would have to replace it along with the tank inside my house. Leon gave me a quote for the new pump and the tank. I know very little about well pumps and tanks and Leon could tell that. He gave me the exact model numbers for both pieces and suggested I go out to the web and check them out. I did indeed do that and sure enough both pieces were top of the line. After agreeing to the price, what happened next was nothing short of stellar service. It seems my well was in terrible shape and the pump wasn't budging. Leon had to pour an expensive liquid in the well, let it sit for 24 hours and come back the next day. The following morning @ 9:30am sharp, there was Leon and Bobby trying again. After another dose of liquid and another day, success, the pump was out. After replacing the pump and the tank they then spent the next hour cleaning out my well. I thought I was home free. Nope, it seems my well had dropped meaning I wasn't getting consistent pressure. Leon and Bobby showed up right on time the followng morning and successfully dropped the pump to its new position. Leon then gave me all kinds of advice regarding taking care of your water. All through this Leon was very polite, a true professional and to top all of that off...DID NOT CHARGE ME A PENNY MORE FOR ALL THE EXTRA WORK AND DAYS. WOW!!! Thanks Leon.
Very dissatisfied with their work from a few years ago. We talked to them at a Home Show about our well pump cycling to rapidly and they said they'…
3815 River Crossing Pkwy Suite 100Indianapolis, IN 46240
On Thursday, January 8, 2015 our water stopped running in our house on one of the coldest days of the year. After calling three other local well service providers and being told they could not come out because it was too cold I contacted J&L Water Well Drilling & Well Pump Service. I spoke with Leon and he said to shut the power off to the pump first to see if it would reset and it did not. Leon said he would be out that afternoon (1-8-15) to investigate the problem. Once Leon arrived he went straight to the pressure tank and discovered the bladder in the pressure tank was damaged. The pressure tank was less than three years old and had a five year warranty. Our well pump was thirty years old and may have lasted a little while longer had the pressure tank not malfunctioned. Leon and Bobby both agreed the pressure tank needed to be replaced with a metal tank and the well pump needed to be replaced. Leon told my Wife and I we would have water the next day, Friday, January 9th. Despite the cold temperatures Leon and Bobby arrived around noon and we had running water by 3:30 that afternoon. They are very knowledgeable and helpful. We were very impressed with Leon’s experience being a fifth generation well service provider and how proud he is of his family’s business. Bobby was also extremely helpful with his knowledge, troubleshooting and recommendations. Both were honest, professional and had the highest respect for my Wife and I in understanding our urgent matter of not having water. It was reassuring to us to know that Customer Service is a #1 priority for J&L Water Well Drilling & Well Pump Service. We learned more about properly maintaining our water system from Leon and Bobby in a few hours than we ever knew was available. Follow up was excellent! Integrity and Professional, we will use and recommend J&L Water Well Drilling & Well Pump Service again.
I came home from work one day, two weeks after moving in to a house I just purchased to find that there was no water. After checking a few things out, I came to the conclusion that there was probably something wrong with the well pump. I called Leon and he was out at my house 30 minutes later diagnosing the problem. He informed me that it was a faulty well pump and said that he would early the next morning to replace it. He arrived at 10:30 AM the next day and worked diligently for the rest of the day. By 4:30PM he had the pump replaced, but after carefully checking the well, he found that sediment had clogged the galvanized screen at the bottom. He put in chemicals to clean the screen and came back the next morning to finish the job. In the end I have a well with 80 feet of water above the pump, capable of pumping 30 gallons a minute. I really appreciated Leon's work ethic, knowledge, and insistence on doing the job right the first time. He also did the work for a very reasonable price. If you have a well job to be done, this is your guy.