Just posted this on my Facebook page and want to get the word out to locals. I took a shot in the dark going to Sears Optical because I really couldn't find *any* good reviews on any eyeglass place. I'm so glad I went here! Anybody who needs glasses should see Dr. Canida at Sears Optical in Castleton Mall. Best experience buying glasses ever. He did an awesome job with the test, and even did one test twice just to be sure his results were acurate. He was polite, knowledgeable, and helpful. He went way above and beyond. The staff didn't try to pressure me in to anything, I told them what I wanted and they placed the order. The glasses, which are perfect, took less than a week to come in. When I tried them on I told her they felt good. She asked if she could try adjusting them because she thought she could make them more comfortable. She did! She went way above and beyond. I'm writing this because I spent a week trying to decide where to go. I've had bad experiences with glasses in the past. I found nothing but bad reviews everywhere on everybody. I know where I will be going from now on!
Did you read the warranty explanation? I have been going to 96th Street Eye Care for years now. I did have a problem with my frame once and they fixed it right away no questions asked. I have always been very satisfied with every aspect of 96th Street Eye Care. The Drs are very thorough and staff is very knowledgeable and helpful. I feel they have good customer communication and respect. They are very good with kids. I wasn't rude when I went in and treated them with respect when I had the problem with my frame. They don't make the frames. There are times that something happens and it is out of the hands of the distributor.
I got glasses there two years ago. I selected cool frames. The person who works out front incorrectly calculated my bill. I tried to cancel and was told I was unable to do so and had to select a boring frame. I was never able to see well. I just went to eyeglass world. My prescription changed slightly which means holly was accurate. What was wrong was the measurement for my progressive lens. I recommend holly but go somewhere else to buy frames and lenses.