I found this Dr. Tavel location through my insurance company's website and had never heard anything about them before. I was pleasantly surprised to speak to a friendly receptionist when I made my initial appointment & also when I called to reschedule for an earlier time. They changed the time without any hassles at all! I loved the confirmation call I recieved in the morning of my appointment and the great, friendly, inviting care I recieved while there. The location is easy to find and very clean. Thank you for such an amazing experience! You made finding my glasses fun and easy. Your receptionists deserve a raise! :)
Did you read the warranty explanation? I have been going to 96th Street Eye Care for years now. I did have a problem with my frame once and they fixed it right away no questions asked. I have always been very satisfied with every aspect of 96th Street Eye Care. The Drs are very thorough and staff is very knowledgeable and helpful. I feel they have good customer communication and respect. They are very good with kids. I wasn't rude when I went in and treated them with respect when I had the problem with my frame. They don't make the frames. There are times that something happens and it is out of the hands of the distributor.
I got glasses there two years ago. I selected cool frames. The person who works out front incorrectly calculated my bill. I tried to cancel and was told I was unable to do so and had to select a boring frame. I was never able to see well. I just went to eyeglass world. My prescription changed slightly which means holly was accurate. What was wrong was the measurement for my progressive lens. I recommend holly but go somewhere else to buy frames and lenses.