I had the worst first time experience with Waxwerks 6816 82nd St, Indianapolis… Starting from the beginning, I drop my car off on a Saturday morning to get the interior detailed. I did not hear from Waxwerks that entire day on my vehicle. So, not knowing I was under the impression they must have been busy. Fast forwarding to Monday I call because I still had not heard from them by 1pm. The guy who works the front desk answers, and he is not sure if my truck is done that they had since Saturday. Finally he gets back on the phone, and tells me that it’s done and was done on Saturday. He goes on to say, we called and left a message. I respond you did not call my phone nor did you leave a message for me. He tells me he is absolutely sure he did, so I ask him my telephone number. The number that he gives me is not the number that I personally wrote down on their form. Then, I go and pick up my truck only to find that there are still chips, crumbs and food still on my seats where the seatbelts are… I left up my seat and the carpet still had crumbs on the floor. At that point, I am trying to figure out how they accomplished shampooing the carpet and there are still crumbs on the floor. I go back in and talk with the guy at the desk and he proceeds to tell me that they did their job, so I invite him to come take a look. He tells me to just pull it in to their bay and there is someone there that will be able to take care of it for me. After, getting almost the entire truck vacuumed again I get ready to leave. Then, I notice my gas tank is on empty. So, I ask about that and I am told that THEY LEAVE YOUR VEHICLE RUNNING WITH YOUR HEAT ON UNTIL THE INSIDE OF YOUR VEHICLE IS DRY. I go back in to the front desk and once again he proceeds to act as if it was something I did, he tells me that I didn’t have any gas in it when I dropped it off. He tells me that they had to put $5 in my truck to drive it out of their bay… So what he just told me was they left my truck running until it ran out of gas. Which, when I dropped my truck off my tank was above the quarter mark, but a little below the half mark. In light of my blood pressure rising, and the fact that I was on my lunch break from work I left.
I would not recommend this place to anybody. The customer service is horrible and the quality of work is bad.
Completely unprofessional and incompetent.
Also, he proceeds to tell me about all the basketball stars who bring their cars to him.