My mom ordered flowers from this shop from St. Louis with a teleflora catalog when her best friend died. It was clear, since this shop was sending the flowers to a funeral home they thought the sender would not see them. My mom ordered a statue of Jesus, first of all, and they put in a crucifix. The flowers were correct, but they made a center piece-something I could have thrown together at a grocery store myself for about $25-my moms bill, $103. So, first the funeral director called and was hung up on. Then he brought me to his office and she hung up on me, but did call back a few minutes later. Said she got it wrong and would have a replacement out before the end of the wake-showed up 5 minutes before the end with an even shoddier piece. It was just a bunch of filler and 1/2 dead asters that looked as though they'd been spray painted. She also insinuated my mom was confused, basically because she was older. It was very insulting. And I just said it was not the time and place to haggle so we left it at that and went in to finish the prayer service. Really, really sad.