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(317) 298-8482Visit WebsiteMap & Directions5050 Freyn DrIndianapolis, IN 46254Write a Review

More Info

8 Certified Arborists

General Info
Over 40 Years Experience!
Email
Services/Products
Commercial and Residential. Expert Tree Removal, Crane & Bucket Truck Service, Emerald Ash Borer Treatment, Deadwooding, Stump Grinding, Root Collar Excavation, Licensed Pest Control, Vertical Mulching, Tree Inventories, Chipping Service, Tree Selection Service, Tree and Shrub Fertilization, Spraying, Lightning Protection, Cable Bracing, Disease Control, Expert Climbers, Tree Shaping, Crown Reduction, Planting, Pre-Construction, Tree Preservation, Consulting, Tree Health Programs, Plant Health Care, Pruning and Trimming, Deep Root Fertilization, Insect and Disease Management, BIG TREES are our Specialty.
Payment method
visa, mastercard, discover
Neighborhood
Snacks - Guion Creek
Amenities
Free Estimates. 24 Hour Emergency Tree Service. Fully Insured.
Accreditation

Member Tree Care Industry Association TCIA

Accredited Member of BBB

Certified Arborist and Member of ISA/International Society of Arborculture

Associations
BBB
Other Emails

Categories
Other Information

Services: Commercial and Residential. Expert Tree Removal, Crane & Bucket Truck Service, Emerald Ash Borer Treatment, Deadwooding, Stump Grinding, Root Collar Excavation, Licensed Pest Control, Vertical Mulching, Tree Inventories, Chipping Service, Tree Selection Service, Tree and Shrub Fertilization, Spraying, Lightning Protection, Cable Bracing, Disease Control, Expert Climbers, Tree Shaping, Crown Reduction, Planting, Pre-Construction, Tree Preservation, Consulting, Tree Health Programs, Plant Health Care, Pruning and Trimming, Deep Root Fertilization, Insect and Disease Management, BIG TREES are our Specialty.

Reviews

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ST
Scott T.

04/13/2018

Overall
Expertise
Professionalism
Promptness

Very knowledgeable crew and excellent customer service team. The owner of the company is first class!

PH
Pj H.

04/10/2015

Overall

we had a tree cut down 2 years ago,we had a misunderstanding as to what tree it was and although it was more then we could afford at time they had it taken care of for us because it was so big it was a danger,we just had the other tree cut down and their estimate was lowest and they did great job.

TB
Todd B.

05/12/2014

Overall
www.treecontrolindy.com

Thanks services are great and that's a tree professionals opinion

BA
Brooks A.

02/03/2014

Overall

I had some tree trimming done several months ago by Ping's and was very happy with how it turned out. I had received several estimates and while Ping's estimate was slightly higher it was well worth it (the second was by a well known smaller company and was done by the owner of the company). To start off with Ping's estimator showed up on time and after I explained to him what I wanted he gave me the price and when they could get to it. I told him that time frame met my needs but under no circumstance did I want it to be more than that. Toward the end of my time frame Ping's called me and scheduled the exact day they would be there. The crew showed up bright and early on the day scheduled. The crew leader asked me to show him exactly what I had wanted trimmed. At that point he advised me that what I wanted might not be the best way to do the job and told me he would like to call the general manager which was fine with me since the trees I wanted to trim were VERY big beautiful old oak trees and I wanted everything done right. The crew leader told me that the general manager would like to come out and see the situation first hand and he would be out later that day. The general manager (who was a certified Purdue trained arborist) arrived like promised later that day. After I explained what I had wanted he explained how that if they trimmed all I had asked for that it could damage the long term health of the trees and very possibly kill them. He suggested a different way to accomplish most of what I needed without any harm to the trees and I agreed. The same crew showed up several days later and had the entire job done in less than one day. They cleaned everything up and left me a nice pile of cut firewood for the fireplace. Now a quick word about the crew. They were all clean cut, polite and respectful. They didn't smoke on my property or curse, now call me old fashioned but I appreciated that. I am glad I chose Ping's because I could have done irreparable damage to my trees without their professionalism. I would recommend them to anyone who wants the best.

Overall

Ping's crew arrived at the designated time. They were all courteous and paid great attention to detail. I would definitely use them again in the future. I was impressed with their ability to work as a team. They actually seemed to have a good time doing it. I highly recommend Ping's tree service.

kevanc

06/04/2012

Overall
I was searching for an arboris...

I was searching for an arborist from a reliable company to help me with a tree that looked bad in my front yard. Upon reading reviews, I chose Ping. It was a mistake. My original call to Ping was the second week of April. It is now the first week of June. The tree needing help is still untouched in my front yard looking worse each day. I have patiently waited calling weekly to get an update on my work order. Each time, I was told that an answer would be returned later that day or the next business day. No one returned the calls. I would have to call back. Finally, a crew came and removed a tree in my back yard. But, they were unable to do anything with the rest of my work because it wasn't on their work order. Today, I decided that it was time to give up on Ping after they didn't return my call from yesterday as promised. I cancelled my service. This afternoon, someone from Ping called to tell me that my work order was scheduled for tomorrow. During the call, I was referred to as pompous for cancelling the work and impatient for not waiting on their return calls despite waiting nearly two months. I find their customer service terrible. That assessment was justified with the tone and conversation with the Ping caller today. I commented that I would not recommend their service and make reviews accordingly. The caller advised he would simply refute any review that I made. So, beware of the reviews for Ping.



Further upon seeing their response to other comments on this site, it is apparent that arrogance and hostility are characteristic of their service, as also demonstrated during my call. Larry's comments to the other reviewers justifies my statement to beware of the reviews. Angie's List and the BBB can't accurately measure simple politeness and customer service. Larry may be able to refute comments on a website. But, he can't stop me from telling my friends, family, and neighbors through word of mouth that this company doesn't deserve and A+ rating from anyone. Over the past month, I've steered at least 3 customers from Ping. And, I will continue to do so unless this company can offer a sincere apology for their poor conduct and insults. Don't discount a review because of misspellings or improper grammar. And, don't make the mistake I made of calling Ping.

claimed iconBusiness Response08/28/2012

Please notice that above review was written on June 4, 2012, in the heat of the moment, before an apology, restitution, and internal corrections had time to be accomplished the very next day. Any company the size of Ping's is bound to have flaws in workers, workflow, and processes. After all, we have humans working for us. So, if a company makes a mistake with a customer, which is rare for Ping's, there are only three things that a responsible company like Ping's Tree Service can do: 1. Apologize 2. Make it right by the customer 3. Fix the internal problem Ping's Tree Service did all three, and Mr. Ping was beyond generous with his offer to Kevan, which Kevan declined. Below are email excerpts of our corrective steps, and notice the dates of the exchanges: Email to Kevan from Ping's Tree Service: A Ping's representative wrote (at the request of Mr. Ping)… Tuesday, 05 June 2012 5:24 PM: It has been called to my attention that you were treated badly. This is not the way Ping's does business, and we request that you accept our sincerest apology. I have called it to the attention to Mr Phil Ping, the owner of Ping's Tree Service. Mr. Ping would like to make it right by… Kevan (the client) replied… Tuesday, 05 June 2012 5:24 PM: I appreciate your offer; and, I'm satisfied to receive your apology. However, I decline your offer… Therefore, according to his own words in his review above, he will stop steering people away from Ping's since he accepted our apology. Award winning service, an A+ rating with the BBB, forty years of satisfied customers, and hundreds of positive testimonials is sufficient proof that Ping's takes care of their customers. And in the unlikely event of a verifiable mistake, Ping's makes a grand attempt at rectification and customer satisfaction. That's how we keep our ratings so high. You can trust Ping's for your tree service needs.

This listing has been claimed by a business representative.
eric561

04/28/2011

Overall
Bad company to use, just a bun...

Bad company to use, just a bunch of hicks who don't know what there doing. They did a horrible job

claimed iconBusiness Response07/01/2011

Take notice that no specifics were given in this review, only name calling. This could be a competitor. Ping's has a 12 year A+ rating with the BBB, and wins Angie's List Super Service Award year after year. Ping's also has three certified arborists on staff, a sure mark of a professional organization. Hicks? I don't think so. Also, this reviewer should have properly spelled the word "they're" instead of the improper "there". Poor spelling habits, and no specific reasons given in the review, helps one to understand the weakness of the review and the reviewer.

This listing has been claimed by a business representative.
blondie1952

04/15/2011

Overall
GREAT SERVICE

I have a Sweet Gum tree and a Maple that were not doing very well last year - after the care given by Ping's - they are both better and thriving - Thanks to their arborist and crew

Details

Phone: (317) 298-8482

Address: 5050 Freyn Dr, Indianapolis, IN 46254

Website: https://pingstreeservice.com

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