Went here with intent to purchase a used car I'd seen listed online. Sure, the people are friendly until you start to talk numbers..
The salespeople will be pleasant, even tell you that you're approved after running your credit in order to get your banking, proof of income, & other info. Then, they'll bring out the finance guy who will proceed to treat you like a criminal and interrogate you while the sales guy just sits there, the same employee who'd been so ever pleasant and agreeable about all your information as if nothing wrong is happening. A complete good cop/bad cop routine.
At one point during negotiations, there was a discrepancy about the internet price vs. their price including GM Certification. It was going to bump up the overall cost by 500$. While wary, we were told it was a mistake on their part and that they hadn't included the GM Certification in the price we had seen.
This was the beginning of feeling on guard w/them; however, we decided that since we were approved and it included the warranty benefits, we would agree to that - banking on the trust that it was indeed an honest mistake. We could have made a giant fuss. Our pleasant nature was being rewarded with being taken advantage of.
We were told we were approved for financing, which is quite a big deal different from 'pending approval' (which apparently was what we were, instead, we were told the next day) Nobody said pending; rather, this was soon to be our car and finally, the search had ended. They saw our banking statements, left us sitting there an uncomfortable period of time pawing through it, didn't explain what was going on back there or why. No one seems to understand why we weren't included in this discussion if there was indeed an issue. The sales & finance guy come back out saying we'd have to buy outright or not at all.
Sidenote: When I asked to have our confidential paperwork back, the finance guy was already rushing off and dismissively waved his hand toward the table, assuming it was all there. He was really rude, and I feel like from the minute he came out, he was treating us suspiciously (do I sense some discrimination because of how we looked? ie: if you are an artist & look alternative, as in not corporate in appearance etc.) and it only got worse.
You can imagine how it might feel to be told you're approved for this much per month, and oh btw here are the keys to the car to hold onto, then later they come back holding your bank statement saying, welp you can just buy it now in full, we won't finance you.
The sales guy Matt & finance guy contradict each other, one saying, "oh this is fine, this won't be a problem" and suddenly it's a problem. What's a finance guy doing asking someone about what programs they use for their work, and other "interesting" questions that were laden with suspicions?
Bottom Line: I can't begin to express how many dealers we've dealt with lately, some being rude & aggressive from the get-go. At least I knew that from the start with other ones. We thought we'd found somewhere friendly with no pressure sales. It's sad & disappointing to be serious about buying a car and quite interested in the car we thought we were taking home, only to be pressured and forced into buying the car in cash full or not at all.
TL;DR These guys here will be friendly up to this moment then completely rip the rug from under your feet. Penske Chevrolet claims they are different than other dealers. Yes, you are "different" I would say, you can masquerade as nice & friendly and in one fell swoop, completely ruin everything you claim you stand for. A rose is still a rose by any other name, but Penske Chevrolet is a skunk. (I would rate a 0, if possible)