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Penske Chevrolet

CLOSED NOW

Today:Closed

Tomorrow:9:00 am - 9:00 pm

3210 E 96th St

IndianapolisIN 46240

(317) 846-6666

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Business Details

Serving Indianapolis & Surrounding Areas
Hours:

Regular Hours

SunClosed

General Info:

At General Motors, we are passionate about earning customers for life. This vision unites us as a team each and every day and is the hallmark of our customer-driven culture.

From electric and mini-cars to heavy-duty full-size trucks, monocabs and convertibles, General Motors’ dynamic brands offer a comprehensive range of vehicles in more than 120 countries around the world.  Along with our strategic partners, we produce cars and trucks, and sell and service our vehicles through the following brands: Chevrolet, Buick, GMC, Cadillac, Baojun, Holden, Isuzu, Opel, Vauxhall and Wuling.

General Motors continues to develop innovative technologies to shape the future of the automotive industry. We are expanding our leadership in vehicles electrification with advancements in batteries, electric motors and power controls. The GM team is also working on a range of high-volume, fuel-saving technologies including direct injection, variable valve timing, turbo-charging, six-speed transmissions, diesel engines, and improved aerodynamic designs.

Extra Phones:

Phone: (317) 608-0653

Fax: (317) 814-4469

SALES SERVICE PARTS: (888) 419-4221

Services/Products:

• New & Used Auto Sales, Service, Maintenance and Repair - all makes and models

• New & Used Truck Sales, Service, Maintenance and Repair - all makes and models

• Tire Dealer

Brands:

CHEVROLET CARS - Cruze, Impala, Malibu, Sonic, Spark,

CHEVROLET CROSSOVERS & SUVs - Equinox, Suburban, Tahoe, Traverse, Trax

CHEVROLET ELECTRIC CARS – Spark EV, Volt

CHEVROLET PERFORMANCE CARS - Camaro, Camaro Z28, Camaro ZL1, Corvette, Corvette Stingray, Corvette Z06, SS Sedan

CHEVROLET TRUCKS - Colorado, Express, Silverado 1500, Silverado 2500HD, Silverado 3500HD

CHEVROLET VANS – Express, City Express

COMING 2017 – Bolt EV, Camaro ZL1, Corvette Grand Sport, Cruze Hatchback, Sonic, Trax

* Chevrolet myLink, myChevrolet mobile app, Chevy WiFi by Autonet Mobile.

 

GM Parts & Accessories, GM Certified Pre-owned Cars & Trucks, Used Vehicles.

OnStar RemoteLink mobile app, OnStar Turn-by-Turn Navigation, SiriusXM Radio, SiriusXM NavTraffic

 

Payment method:
visa, amex, check, debit, discover, master card
Neighborhood:
Keystone at The Crossing
Amenities:
Military Discount, Shuttle Service, Free Coffee, Free WiFi, Snacks and Beverages, Children’s Play Area, Comfortable Waiting Area,  Handicapped Accessible
Languages:
English, Spanish
Categories:
Auto Repair & Service, Automobile Parts & Supplies, New Car Dealers, New Truck Dealers, Used Car Dealers

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Reviews

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Updated: 6/11/2015
Overall
Went here with intent to purch...

Went here with intent to purchase a used car I'd seen listed online. Sure, the people are friendly until you start to talk numbers..

The salespeople will be pleasant, even tell you that you're approved after running your credit in order to get your banking, proof of income, & other info. Then, they'll bring out the finance guy who will proceed to treat you like a criminal and interrogate you while the sales guy just sits there, the same employee who'd been so ever pleasant and agreeable about all your information as if nothing wrong is happening. A complete good cop/bad cop routine.

At one point during negotiations, there was a discrepancy about the internet price vs. their price including GM Certification. It was going to bump up the overall cost by 500$. While wary, we were told it was a mistake on their part and that they hadn't included the GM Certification in the price we had seen.

This was the beginning of feeling on guard w/them; however, we decided that since we were approved and it included the warranty benefits, we would agree to that - banking on the trust that it was indeed an honest mistake. We could have made a giant fuss. Our pleasant nature was being rewarded with being taken advantage of.

We were told we were approved for financing, which is quite a big deal different from 'pending approval' (which apparently was what we were, instead, we were told the next day) Nobody said pending; rather, this was soon to be our car and finally, the search had ended. They saw our banking statements, left us sitting there an uncomfortable period of time pawing through it, didn't explain what was going on back there or why. No one seems to understand why we weren't included in this discussion if there was indeed an issue. The sales & finance guy come back out saying we'd have to buy outright or not at all.

Sidenote: When I asked to have our confidential paperwork back, the finance guy was already rushing off and dismissively waved his hand toward the table, assuming it was all there. He was really rude, and I feel like from the minute he came out, he was treating us suspiciously (do I sense some discrimination because of how we looked? ie: if you are an artist & look alternative, as in not corporate in appearance etc.) and it only got worse.

You can imagine how it might feel to be told you're approved for this much per month, and oh btw here are the keys to the car to hold onto, then later they come back holding your bank statement saying, welp you can just buy it now in full, we won't finance you.

The sales guy Matt & finance guy contradict each other, one saying, "oh this is fine, this won't be a problem" and suddenly it's a problem. What's a finance guy doing asking someone about what programs they use for their work, and other "interesting" questions that were laden with suspicions?

Bottom Line: I can't begin to express how many dealers we've dealt with lately, some being rude & aggressive from the get-go. At least I knew that from the start with other ones. We thought we'd found somewhere friendly with no pressure sales. It's sad & disappointing to be serious about buying a car and quite interested in the car we thought we were taking home, only to be pressured and forced into buying the car in cash full or not at all.

TL;DR These guys here will be friendly up to this moment then completely rip the rug from under your feet. Penske Chevrolet claims they are different than other dealers. Yes, you are "different" I would say, you can masquerade as nice & friendly and in one fell swoop, completely ruin everything you claim you stand for. A rose is still a rose by any other name, but Penske Chevrolet is a skunk. (I would rate a 0, if possible)

Helpful?Flag
field

Posted: 8/9/2011

Provided by Citysearch - 
Overall
appreciated

Donnie was very friendly and knowledgeable. I appreciate the time he took to show me the all the features my vehicle has.

Helpful?Flag
ColtsFan5

Posted: 8/4/2011

Provided by Citysearch - 
Overall
THE BEST!!!

THe best buying group in the city.

Helpful?Flag
Erskm

Posted: 7/26/2011

Provided by Citysearch - 
Overall
Quick service

Quick service to get in and out with a car. Made things fairly simple for the customer.

Helpful?Flag
mikailaklapperich

Posted: 7/22/2011

Provided by Citysearch - 
Overall
i love it! =)

""OUTSTANDING GROUP OF SALES STAFF WE WORKED WITH, JEFF COPELAND, SCOTT TAYLOR AND A NEW EMPLOYEE CLIFF AND BRUCE HEATH... THESE GUYS ARE JUST AWESOME WOULD RECOMMEND THEM AND PENSKE TO ANY ONE AND EVERYONE. PENSKE IS WHAT TRUE SALES/CUSTOMER SERVICE IS ALL ABOUT. GREAT JOB ALL!""

Helpful?Flag
michelleshostak

Posted: 6/28/2011

Provided by Citysearch - 
Overall
Above and Beyond

I know this does not pertain to this survey but I have to let someone know that Mike Inman, Bruce Heath, Jerry and Rein in Service are the best. These gentlemen went above and beyond to make sure I was satisfied. It is employees like this that will keep me coming back to Penske ! Every 5 yrs I purchase a brand new car paid in full and you best believe Penske will keep my business. Thank you

Helpful?Flag
wyss0056

Posted: 6/23/2011

Provided by Citysearch - 
Overall
Pleasant experience

Everyone I dealt with was outstanding- The purchace of my new Traverse was a pleasant experience. Thanks to you all for all of your assistance!!

Helpful?Flag
alphonse72

Posted: 6/21/2011

Provided by Citysearch - 
Overall
Great job

Penske Chevy is doing a great job. Great people all around from service to sales.

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hectormueller

Posted: 6/16/2011

Provided by Citysearch - 
Overall
Really impressed

What really impressed me most about this dealership was the way that the employees worked together as a team. Everyone chipped in to help me, and ultimately found me what I was looking for, and delivered it to me flawlessly at a good price. I was also impressed by the way that they treated me, a new customer, like someone they wanted to keep for the long run. There was a lot of good information given and not a lot of hard selling. By the way, my '09 Silverado is the best truck I have ever owned.

Helpful?Flag
greta hall

Posted: 6/14/2011

Provided by Citysearch - 
Overall
Great experience

My overall experience with Penske Chevrolet was great. I never felt pressured and everyone seemed to go out of their way to be sure I was happy and completely satisfied with my transaction. I was very impressed with the fact that my salesman took me over to the service dept. to show me where I would need to go for oil changes, etc. Mr. Scott (in the service dept.) even took the time to show me the lounge area of the service dept. if I came in and would have to wait on my car and also told me where the drop boxes were for the keys. I can tell that everyone at Penske Chevrolet has be trained very well in making customer service the best possible. I would recommend this dealership to anyone in a heartbeat! Thank you!

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Penske Chevrolet

3210 E 96th StIndianapolisIN 46240

(317) 846-6666

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Penske Chevrolet

3210 E 96th StIndianapolisIN 46240

(317) 846-6666

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