Great 1st time experience! Got an appointment right away on a Saturday. My schedule is crazy at best, so wow! My 8 yr. old German Shepherd Kita was done quickly, I got a call at time estimated, but couldn't pick her up right away, and they were very accommodating! When I got there, she looked beautiful and she was happy. They did the best haircut she has ever had! She didn't look nervous at all. I get her cut every summer because I could brush her till the cows come home and I get enough hair for a new dog every time! Plus, she gets miserably hot! They are definitely my go to groomer from now on! Thank you for such a great job! Oh!, and did I mention how reasonably priced they are?!