Terrible Experience!!! We were told to park at Marsh/K-Mart parking lot while on a bus tour with senior citizens, when we returned my mini- van was gone also a truck from another person on our tour we called the police. We were not aware of their signs next to the highway, we parked under the lights thinking it would be safe, The police found where they were taken to, when we went to pick up my mini-van our son checked for damages to the underside, they had cracked my bumper and bro...view moreke the under panel completely, estimate was $869.00!! they do not know how to tow a mini-van!!! They charged me $245 for 3 days and if I did not get it by midnight the night we arrived back it would be $40 per day until we got it, we paid cash, if we used a credit card it would be another 10% fee,view less
Hix Wrecker Service Inc
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This was the most unpleasant experience I have ever experienced! They were rude when I called to inquire about their location. I had to talk to 3 different people to get accurate directions. When I arrived to check on the vehicle and get my belongings I was treated like a criminal who was attempting to steal something. I was finally cleared to drive back to the vehicle and retrieve my things.
When I called to see what I owed and advise them that I would be picking up the vehicle t...view morehey were once again very rude on the phone. I was advised that I owed them $365, which included a ridiculous $75 administrative fee to mail 2 letters and $35 for them to move the vehicle outside of their gates for us to load it.
When we arrived to get the vehicle we paid the bill in cash, to avoid the additional charges for credit card payment, and waited for them to bring the vehicle out. They could not find the keys, which we were told on the phone were in the vehicle. When my son began to walk back to help them look for the keys the ""security guard"" came flying out of the building yelling for him to get off of his property that he was trespassing. He also accused my son of spitting on his door handle to prevent them from towing the vehicle. My son was severely injured in the accident, bled all over the vehicle and was transported to the hospital before they even arrived on the scene.
I don't know how they were selected to tow our vehicle, but trust me, there will be a notice in our vehicle from now on that this company is NOT TO TOUCH any of our vehicles EVER AGAIN!!!
What a bunch of idiots!!!view less
Hix will be my wrecker service of choice from now on. We were stranded at 2am in Indy. They came in 15 minutes, then loaded, dropped car at dealership, assisted with after hours dealership paperwork, then took us home. Conversation was great and he was professional. Our driver was Chris Bartley if he is available, you'll be in good hands. I did get the impression that he was well trained so other drivers are probably solid too!! Oh yea, forgot to mention, for emergency 24 hour service....view more..CHEAP.
I can't speak for the wrecked or impounded service because I didn't experience that. Hope they aren't gouging you guys.view less
I was in a wreck two weeks ago and my vehicle was towed in to this place. The van was totaled and I received a bill for over $250 to get this vehicle out. I could not afford this bill at the time and they added a fee to it of $25 each day that I did not get the vehicle. I was told I could come in to get my personal items out of the van since I had valuables in it. I called to see when I could come in and they told me I had to pay the tow bill first. They than told me anytime inbetween ...view morenow and the time I come to pay the bill if I receive any letters from them they will charge me an extra $25. Otherwise all my personal items belong to them. I am reporting them to the better business bureau.view less
Without going into great detail, this wrecker service sux. They towed my truck to their compound and helped themselves to my personal items that were in the truck at time of towing. The police said that it was my word against theirs (Cop-out). Hix is going to be turned into the Att. Generals office for theft and for filing a false report. They have some kinda deal with the city or county and get police towing requests. I ran off the road and crashed into a tree, I was slightly injured...view more and was unable to have the truck towed right away. The next day the police had it ""IMPOUNDED"" and now the whole deal is gonna cost over a thousand dollars to get my truck and whats left of it's contents back.view less
My husband was almost critically injured by another driver while on his moped. Hix came to pick it up after he wrecked it and he went to the hospital and ended up staying for a week.. I called to see how much it would cost to get it back and they said $450 dollars! That is how much a new moped would cost! I told them to forget it and hung up. Hope they are enjoying the moped.
Hubler chevrolet recently hired Hix Wrecker Service to tow our car to their service center. Somewhere between our driveway and Hubler Chevrolet, the driver's side mirror disappeared. The tow truck driver first said he could not recall whether the mirror was there or not when he picked up the vehicle, then he insisted the mirror was never there (untrue), then he insisted it was still there when he left it at Hubler Chevrolet. Hix says it is my word against their driver's word (even tho...view moreugh he changed his ""word"" twice). They offered to see if they had a mirror ""lying around"" that ""might work"" that they would give me. They did not have one and will not replace the lost mirror. I would not trust this company again.view less