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Falcone Automotive

OPEN NOW

Today9:00 am - 6:00 pm

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Business Details

YP Qualified

Specializing in Volkswagen and Subaru, Falcone Automotive provides quality automobiles at prices our
Hours:

Regular Hours

Mon - Fri9:00 am - 6:00 pm

Sat10:00 am - 5:00 pm

SunClosed

General Info:
Please Visit Our Web Site Or Give Us A Call For More Information
Services/Products:
* Service - Repair - Body Work - On Most Makes & Models * Sales - Leasing on New And Used Vehicles BRAND Authorized Volkswagen? - Subaru Service Department
Brands:
Subaru, Volkswagen
Payment method:
discover, master card, visa
Categories:
New Car Dealers, Used Car Dealers, Automobile Body Repairing & Painting, Auto Repair & Service

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03/24/2014

This place has got to be one of the worst places I have ever had to deal with. The service is not even close to what it should be. Seriously, it's like dealing with children who all say IT WASNT ME! It truly amazes me how this place stays in business because it is CLEAR that they have no intention of taking care of the customer nor do they care to. Never coming back to this place.

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03/25/2012
Pay for Work Never Done

Although Falcone's customer service representatives were cordial and considerate, actual car repair/service was deficient, if existent at all. I took in my 2006 Volkswagen for a 75K checkup/alignment in January and was immediately informed about several 'outstanding' issues. The excessive fees appropriated to these 'procedures' seemed exorbitant (and it was). Powertrain and exhaust issues were listed, with total ... view more

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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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03/17/2012
Service Dept Woes.

Falcone Volkswagen's service dept failed to replace the drain plug correctly when doing an oil change on our car. The engine ran out of oil on the highway with my infant son in the car. We agreed to work with the dealer and entend the warranty when they claimed that the engine had not been damaged-they agreed to extend the engine warranty to 100,000 miles. Now at 80,000 miles we are ready to move cross country and ha... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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11/08/2011
This place is horrible. Visit ...

This place is horrible. Visit http://say-no-to-falcone.com/ for more details....

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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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11/07/2011
There is no button to delete reviews....

There is no button to delete reviews....

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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06/29/2011
I highly recommend this dealership to my colleagues.

Was very pleased with the sales process and knowledge of VW. Owner of dealership was available, considerate and instrumental in customer satisfaction. I would highly recommend this dealership to my colleagues.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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05/03/2011
Our Wonderful Experience!

We had leased an '08 Impreza from a different dealership and had become very disappointed with their service over the years. The car had many issues over the years. It was a constant battle to get help. At the end of our lease we once again gave the other dealership one last chance, thinking that maybe it would be different. It was not. I called Falcone Subaru and was beyond pleased with the assistance I received ove... view more

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Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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03/30/2011
Falcone operation is much sharper and finer tuned

Since 1986 have done business at the 16th St. location. It is apparent the Falcone operation is much sharper and finer tuned (front desk, charming salesman, etc). Good luck for much prosperity. My compliments to the much improved van ride coordination. I have been through years of trips & van drivers. This time....the driver called off the names according to the signed clip board. Good idea! Was not sure, but thought... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
03/22/2011
Thank you for all that you do

I wanted to share that Ingar Vanags and Steve Lloyd provided me with great service during my experience with Falcone Volkswagen. I had test driven and worked with Steve Lloyd on purchasing a 2004 Mazda RX-8 a few Saturday's ago and once I had left the dealership with it had mechanical issues within an hour or two. Ingar was very helpful the following Monday morning when I arrived and showed me a 2003 Beetle they ha... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
03/11/2011
Fast Quick Service

Very knowledgeable staff, would definitely recommended this dealership to friends and family.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Falcone Automotive

1930 W 16th StIndianapolisIN 46202

(317) 542-2964

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Falcone Automotive

1930 W 16th StIndianapolisIN 46202

(317) 542-2964

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