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Falcone Automotive

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Business Details

38

years

in Business

We've never charged you a Dealer or Doc Fee...and never will!
Social Links:
Visit Twitter Page   |   Visit Facebook Page
Hours:

Regular Hours

General Info:
Please Visit Our Web Site Or Give Us A Call For More Information
Business History
Anybody can sell you a new car. And if a new car is all you want, then you have lots of dealerships to choose from. But at Falcone Volkswagen, Subaru and Saab, I want to build relationships. After four decades in the vehicle business, I know there is no substitute for customer service. You expect it. You deserve it. And that's what we are going to give you. You can count on it. Why? Because that's my name on the door. -Bob Falcone/ President/CEO
Extra Phones:

Fax: (317) 263-3741

TollFree: (888) 239-9229

Services/Products:
Service and Parts Center for Volkswagen, Subaru and Saab
Brands:
Saab, Subaru, Volkswagen
Payment method:
discover, visa, mastercard, all major credit cards, amex
Location:
We are located 2 miles east of the Indianapolis Motor Speedway and right down the road from Long's Bakery.
Neighborhood:
Near Northwest - Riverside
Amenities:
Key drop-off and pick-up available after hours; Saturday Service hours to help serve you better (8 am - 2 pm); Loaner car fleet available for our customers; Shuttle service to downtown Indianapolis; Family-oriented, stress-free environment; Straight forward pricing; no gimmicks or tricks; Convenient Business Center; Comfortable waiting lounge with refreshments and coffee; Wi-Fi throughout the dealership; Play area for kids
Categories:
Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting, Used Car Dealers

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Reviews

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09/07/2016

Overall
Expertise
Professionalism
Selection

Falcone Volkswagen Subaru and Saab provided me with a great car buying experience. I was looking at several different cars (and brands) and they held one for me so that I could take my time and not feel rushed. They never pressured me to buy a car from them. The sales team was very personable and attentive. Once I narrowed down my search they were able to answer all questions and address any issues I had. I finally decided to buy a car from them and have had zero regrets. I can truly attest that they do not charge a dealer or doc fee. I have since serviced my car which was another wonderful experience. The service team knew the exact issue and were able to provide a timely fix as well as communicated with me in terms that I understood. Not to mention, my car was washed and vacuumed when it was finished! I would highly recommend Falcone to any friends and family for an all-around great car buying and service experience. I will continue to be a supporter and customer of Falcone.

claimed iconBusiness Response09/09/2016

This is music to my ears, Zach! We are thrilled that you had great experiences with both our sales and service departments! It is great to hear that you appreciated our no-pressure buying experience and that our team gave you the time you needed to make the right decision. Our service team also appreciates the shout out and we are glad that they explained everything clearly and gave you back your car working well and clean! Thank you for your loyalty and we will see you next time!

This listing has been claimed by a business representative.

03/25/2014

Overall

This place has got to be one of the worst places I have ever had to deal with. The service is not even close to what it should be. Seriously, it's like dealing with children who all say IT WASNT ME! It truly amazes me how this place stays in business because it is CLEAR that they have no intention of taking care of the customer nor do they care to. Never coming back to this place.

03/26/2012

Provided by Citysearch - 
Overall
Pay for Work Never Done

Although Falcone's customer service representatives were cordial and considerate, actual car repair/service was deficient, if existent at all. I took in my 2006 Volkswagen for a 75K checkup/alignment in January and was immediately informed about several 'outstanding' issues.

The excessive fees appropriated to these 'procedures' seemed exorbitant (and it was). Powertrain and exhaust issues were listed, with total charges in excess of $3,500. Luckily, I talked to a mechanic buddy of mine and he said there was no powertrain issue and the exhaust problem could be fixed at a mom-and-pop shop for $200-$300 (1/10 of Falcone?s ?price?). I got numerous supplementary estimations and all came to a similar consensus.

Getting back to the alignment work done, it wasn't! Another shop did this weeks later at half the cost after I noticed no changes pre- to post-work performed. I placed a complaint and wanted to speak to an administrator but was never called back. Ever heard of the Jiffy Lube scam??..Yeah, never going back to this place again; exceptionally disappointed/dissatisfied/ outraged!

03/18/2012

Provided by Citysearch - 
Overall
Service Dept Woes.

Falcone Volkswagen's service dept failed to replace the drain plug correctly when doing an oil change on our car. The engine ran out of oil on the highway with my infant son in the car. We agreed to work with the dealer and entend the warranty when they claimed that the engine had not been damaged-they agreed to extend the engine warranty to 100,000 miles. Now at 80,000 miles we are ready to move cross country and have discovered that there is significant damage to the cam shaft, per a highly respected independent mechanic who is highly rated by the bbb and on Indy's A-list for mechanics(Falcone is not a member, btw). Falcone stated that there was nothing wrong with the engine even before he let his mechanics look at it, but when we went in to inspect the engine with them it had not been cleaned and the mechanics did not know which tools to use to turn the engine to even look for damage. They still refused to see anything even after they were clearly shown the stress cracks and discoloration of the metal. Stay clear of this dealer, and unfortunately since VW USA has sided with the dealer in this case we are out $3000 for a repair and will not be buying a VW again, even though I love my diesel Jetta. It's all just very very sad.

06/30/2011

Provided by Citysearch - 
Overall
I highly recommend this dealership to my colleagues.

Was very pleased with the sales process and knowledge of VW. Owner of dealership was available, considerate and instrumental in customer satisfaction. I would highly recommend this dealership to my colleagues.

05/04/2011

Provided by Citysearch - 
Overall
Our Wonderful Experience!

We had leased an '08 Impreza from a different dealership and had become very disappointed with their service over the years. The car had many issues over the years. It was a constant battle to get help. At the end of our lease we once again gave the other dealership one last chance, thinking that maybe it would be different. It was not. I called Falcone Subaru and was beyond pleased with the assistance I received over the phone from John Franks. We had been waiting 3 years for someone to be helpful to us. The process for leasing a car this year was as simple as it was informative. We found the car we were interested in day one. Day two we turned in our credit application. Day three we picked up our new car. John showed us the features of the car and off we were. Anytime we are asked where we got our car this time we will be sharing our wonderful experience with them. Thanks so much! Dan, Jennifer and Alan Helrigel

03/31/2011

Provided by Citysearch - 
Overall
Falcone operation is much sharper and finer tuned

Since 1986 have done business at the 16th St. location. It is apparent the Falcone operation is much sharper and finer tuned (front desk, charming salesman, etc). Good luck for much prosperity. My compliments to the much improved van ride coordination. I have been through years of trips & van drivers. This time....the driver called off the names according to the signed clip board. Good idea! Was not sure, but thought that folks then sat according to first off, etc. I am usually first off at the medical center...so sitting in the back corner is not convenient. The van service is much appreciated. Thanks. Millie E., customer from Brownsburg.

03/23/2011

Provided by Citysearch - 
Overall
Thank you for all that you do

I wanted to share that Ingar Vanags and Steve Lloyd provided me with great service during my experience
with Falcone Volkswagen. I had test driven and worked with Steve Lloyd on purchasing a 2004 Mazda RX-8 a few Saturday's ago and once I had left the dealership with it had mechanical issues within an hour or two. Ingar was very helpful the following Monday morning when I arrived and showed me a 2003 Beetle they had recently taken in. After a short test drive, I decided to go in this direction and Steve worked with me, keeping me informed of the progress while the body shop and service departments prepared it for delivery. Your team did a great job of preparing the car and exceeded my expectations! I truly appreciate my experience with your team each and every time I visit them. Thank you for all that you do. - Gus L.

03/12/2011

Provided by Citysearch - 
Overall
Fast Quick Service

Very knowledgeable staff, would definitely recommended this dealership to friends and family.

03/09/2011

Provided by Citysearch - 
Overall
100% satisfied

I am 100% satisfied with my experience with this dealership. This was my first time buying a car and this dealership made me feel completely comfortable with every aspect of the buying process. The negotiation process was thoroughly transparent and the whole process was conducted with me present. I felt that I could really trust the Falcone team. It was clear that my complete satisfaction (when buying and when returning for service) was their goal. I have already spoken highly of and recommended Falcone to several people. I'd like to thank the Falcone staff for taking the extra step to make me feel comfortable and providing great service.

Send to Phone
Falcone Automotive

1930 W 16th StIndianapolisIN 46202

(317) 542-2787

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