Unfortunately, there is no option to give a "no star" rating. We adopted our dog from Indy Animal Control and we patronized the Face Clinic upon their recommendation. I took our Pit/Mastiff mix in to update his vaccines today and it was a complete zoo, complimented by poor man gem entry and rude staff. We were in the clinic for over 2 hours (expected a long wait) and my dog was anxious, just like many of the other dogs. He was not aggressive with any of the dogs in the clinic, yet two other dogs at different times barked aggressively at my dog which turned into barking matches in which myself, and the other dog owners had to calm our dogs. Ironically, both of those instances occurred with Boxers, BUT the staff member felt it was necessary to approach me and direct me to confine my dog to a room she freed up. I agreed briefly, but brought my dog back out to wait to pay for services because my dog was not the aggressor in either incident...the Boxers were, yet they remained in the waiting area and we're still "bullying" other dogs. One of the staff members informed me in a rude tone that she owned a pit bull too and her dog would be confined in the clinic as well. At that point I realized it's simply because he's a pit bull. Of all the chaos going on in that clinic-another male dog trying to hump my dog, a Presicanarian that barked viciously at everything that moved-the staff chose to single out MY pit bull mix that had been friendly with every dog in the clinic besides the two Boxers that charged him. We will never return to this clinic...low cost should never be reflected in the way staff treats patrons. I'd rather pay a little more and have my dog and myself treated with respect, just as we are every place else we go.