Unfortunately my experience was positive. Neither the exterior nor the engine was done as requested when I left car while out of town.. Not all of the bins were emptied as was told either. Upon return, Darrings offered to do the exterior and suggested a date which did not work for me. I left a message at the business number provided offering a Saturday a.m. two weeks out. Days before an employee stated they could not do that weekend because they hadn't listened to the message, they changed phone systems,and had someone else scheduled. After already driving around with a dirty car for two weeks I called it quits. I took it to Prime Car Wash on Michigan Rd in Carmel and they did a terrific job. Darrings seems to get mixed reviews on YELP and by my neighbors. They do seem to cater to sports/high end vehicles. Perhaps I got them during a serious of unfortunate episodes. I had wanted to support a local business. I also found a glob of shampoo under a rear seat before leaving the car to be cleaned at Prime. For a "regular" car I recommend Prime. I wish both businesses well but will recommend Prime.
claimed iconBusiness Response04/08/2015
Let me first begin by saying we will always try to go above and beyond for each person that works through our doors and treat them with the utmost respect. Customer service is and always will be our number one priority above all else as it has been the past 31 years. We do our best to accommodate everyone to the best of our abilities within reason and sometimes even without. We always treat others as we would want to be treated...fairly. If anyone EVER doubts this, please see ALL our reviews across the internet.
The short version- Mrs. Harper came in for an estimate for a full detail inside and out, later called back and requested an interior detail as we recall, we performed interior detail and charged only for services performed. She claimed we were to do the whole car outside as well. Acting out of good faith we offered to do the exterior at no charge the following Saturday, her schedule would not allow that and she offered the following Saturday, but we were already booked and had been for some time. We asked about the Saturday after and she said we needed to "inconvenience someone to accommodate her" when she wanted. She basically gave us one Saturday to address her complaint and then repeatedly threatened to leave bad reviews online unless we complied to her demand. She even reached out to her credit card company who in turn contacted me. After explaining all the details to the credit card representative, which the credit card company was not made aware of, the representative thought we did all that we could do and that we were very fair in our offer to do the outside of the car at no charge. It was not as it we billed for something she did not receive. Ironically when paying over the phone, she never questioned why the bill was $100 LESS than the quoted amount for a full detail. It was not until she picked the car up and saw we did not do the exterior.
Roderick Darring-Darring's Detail