Why I will never shop at Consi...
Why I will never shop at Consigning Women again: On 6/8/11, I went to look for furniture at Consigning Women. I’d always wanted to check out what they offered, including quality of selection and pricing.
That day, I found a dining room set that I really liked. Because I hadn’t shopped there before, I asked a clerk how the pricing on the item tags worked. Their tags list 3 prices: price as originally listed, price 30% after 30 days, price add’l 30% off after 60 days. The clerk said if I liked an item, the store had a policy in which a customer could place her name on a waitlist for an item whose price was going to change within the next 2 weeks. She indicated I should confirm this with the clerk at the sales register, which I did. She stated that I should complete the waitlist form, which included my name/phone number and a description of the item. She also said I was the only person on the waitlist for this particular item.
On 6/18/11, the day before the price was to change and I was able to purchase the dining set, I went into the store to make sure I had completed all the necessary paperwork. I spoke with Vince, who looked at the waiting list and saw I had not provided my credit card number. I explained that when I added my name to the list, I was not made aware of the requirement to place a credit card on file.
Difference in policy #1: Vince stated that if there were 2 people on the waitlist for the same item, one having put a credit card on file, and the other not, the one person who had the credit card on file would be the first in line to purchase the item. I definitely wanted the dining set, so I gave Vince my credit card number.
Difference in policy #2: Approximately 20 minutes after I left the store, I received a phone call from Vince who stated that another couple came in the store and asked to have their name added to the waitlist for the dining room set. According to Vince, when this happens, both parties go into a silent auction and give their best offer. He stated the other party would not know how much I had offered. Whichever party gave the best offer, won the silent auction and the right to purchase the item.
So, here is the point at which I determined I would never shop at this store again. I made a low-ball offer, knowing that I wouldn’t win, and here’s why: I had to ask on 2 different occasions for a description of the waitlist policy. On the first visit, I was not informed a credit card needed to be on file. On the second visit, when I asked Vince specifically about the policy, I was not informed that more than one shopper could be on the list and we would each have to compete for the item. I had been on the waiting list for 2 weeks, and someone who came in 3 hours before the store closed could be added to the list and given the same rights to purchase as me.
I have no problem that this indeed might be the store’s policy; however, my issue is that I was in the store on 2 different instances, specifically asked about the policy each time, and at no point was this part of the procedure explained to me. Obviously, my offer was not accepted, and I lost the dining set.
Later, I decided I would check the store’s website to see if the policy was posted there. It was not. Nor did I see the policy posted in the store either time I was there (not to say it wasn’t posted, I don’t know, just that I didn’t see it). However, I did find the following statement on the “Services” section of their website:
“Consigning Women will price your merchandise to provide you fair market value, while also offering value to our customers. It is our policy not to compromise the consigned price by accepting offers or “bargaining”.”
Interesting. And now, because the store wanted to make an extra $50 on the item, they have lost not only my business, but the business of several of my coworkers, my family and hopefully anyone who reads this review.