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Business Details

81

years

in Business

BBB Rating:
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:
Mon - Fri 9:00 am - 5:00 pm
General Info:
Citizens Energy Group is committed to providing the information customers need to make wise energy decisions. The company is a public charitable trust that provides energy services to more than 266,000 customers in and around Marion County, Ind. As a public charitable trust, the company is engaged in a variety of businesses, including natural gas distribution, steam and chilled water energy services for the Downtown area, production of coke and coke byproducts and various other non-regulated energy businesses. It is composed of four divisions: Citizens Gas, Citizens Thermal Energy, Indianapolis Coke and Citizens Oil Division. Chartered in 1887 by Colonel Eli Lilly, Citizens Energy Group has headquarters in Indianapolis, Ind.
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Payment method:
master card, visa
Neighborhood:
Near Northside
Category:
Gas Companies

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Reviews

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Updated: 6/14/2016
Overall
No customer service

Several days before my move to Indianapolis, I contacted Citizens Energy by phone, to advise them of the move. They took all the information --and my $200 deposit.
Days after I moved in --I discovered the water and gas had been shut off based on the former owner's request. In
spite of the fact that Citizens verified my call --there is no system in place to follow the activity at a specific
address. My water and gas were shut off at mid-day on
July 3rd--and the utility refused to return to turn the water
back on---forcing my household (I am a senior) to go
without water until after the July 4 holiday. In a time when
utilities are or should be under closer scrutiny (PG & E in
California) it is astounding to me that Citizens has no "best practices" policies. It is no wonder the utility was downgraded by Moody's last year...

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Posted: 6/13/2014

Overall

THIS IS ANOTHER UTILITY COMPANY THAT GOT REPORTED TO URC OVER GAUGING OUR GAS BILL SOMEONE IN BILLING IS NOT NOTING OUR ACCOUNT ABOUT WHAT HAS BEEN PAID THE DIRECTOR NEEDS TO GO IN AND FIRE ABOUT HALF OF THEM AND HIRE PEOPLE WHO WILL CHECK INTO IT MORE BETTER NOT A GOOD COMPANY F RATING FROM THIS CUSTOMERS.

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Updated: 6/14/2016
Overall

I have been a Citizens Gas Utility Customer for 24 years and I moved in August 13, 2013. I no longer needed their gas services any longer and I contacted Cheryl at Citizens Energy Group about my deposit. She said that she would go into the archives because it had been since 1990 when I paid my deposit. I informed her that I recently gave my receipt to them and let them make a copy. I waited some months and I still have not received my deposit. I filed a complaint with the Office of Utility Consumer Counselor and the Attorney Generals Office and I still have not received my deposit with interest. Citizens Energy Group has given me excuse after excuse why I have not received my deposit. They said that it has been too many years to find the information and that they cannot see if my deposit has been returned which is not my problem. You have to pay a deposit to get any utilities turned on. They said they do not know if I have paid a deposit. You cannot receive services without a deposit so they are playing games and refusing to send me my deposit. I will have to file a claim against their company in order to receive my deposit back. If you do not pay your utility bill they are very quick to disconnect your services but when you request your deposit returned you have to beg them. They should have returned my deposit within a reasonable amount of time without me having to go through h*** to get it back.

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Citizens Gas

2020 N Meridian StIndianapolisIN 46202

(317) 924-3341

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Citizens Gas

2020 N Meridian StIndianapolisIN 46202

(317) 924-3341

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