We had an excellent experience with Big Johns. We bought a washer and dryer back in the summer of 2013. The washer had a few problems, but it had a 90 day warranty and they came out each time to take care of it, no questions asked. A year later, we had an issue with a small and inexpensive wire needing replaced. My dad was going to fix it, but he had a difficult time finding the exact part, even after looking online. He went into big johns and, since we were customers in the system, they handed him the part right there. We are so thankful for their amazing customer service. We will definitely be back for our next appliance purchase!