Customer service was pretty good when me and my wife first walked in and after we left. But we had a problem with the candles for the candle lighters for our wedding. 3 of the candles was broken and 2 was not even given to us! So you can only imagine how that looked like in our wedding video! When I called to see about an refund for the candles that was clearly not all given to me in good condition or in all. The lady seem like she even wanna talk to me (what happen to that friendly customer service when I first got there???) anyways, she told me there was nothing she can do cause I "sign off" on saying I had everything! And that they check everything before it leaves, so if you do check before anything leaves why give me BROKEN candles!!? Even though it was only $12 that would of been refunded (yes, just $12), they seem not to care about my concerns or how badly we felt cause our wedding didn't look as good as we wanted cause of their faults! Would never recommend Best Rentals! I would rather just go buy whatever I needed instead!