I started going to Bella about 3 years ago when my now mother in law gave me a gift certificate for a mani/pedi. Best pedi I have ever had in my life! I also had them do acrylic nails for me shortly before my wedding. I had none of the problems the other reviewer had, and in my experience everyone there has always been super nice and accommodating.
Every business is going to have a bad day or the occasional unsatisfied customer, but I wonder of the problem with nails separating possibly has anything to do with lotion use? I had that problem occasionally when I lived elsewhere and once I was told the lotion was the culprit and became more careful when using it, the problem pretty much disappeared.
Bottom line, this place deserves a chance.