First of all this was my first kennel experience. We toured the place and it seemed clean and well kept. I dropped my dogs off Friday morning and went over feeding instructions 2 times. Pretty simple... A cup in the morning and one at night for each dog. There was just enough food dropped off for the 4 meals until we picked them up. When we picked them up there was still half... Yep that's right HALF the food left and one of my dogs has a nice fresh puncture wound in his cheek. The puncture wound has obviously been cleaned and taken care of, but nothing was mentioned by the employees. I expect things may happen sometimes, but it would have been nice to be informed as I know lip/cheek wounds bleed like crazy and it's hard to imagine no one noticed. Overall my dogs seem happy, but a decent sized puncture wound and half the food left will definitely deter me from going here again or recommending it to anyone.