Walked out due to terrible customer service
It was our third visit. The time was around 4:50 p.m. on a Saturday and we asked to sit outside; however, they wanted to put the two of us in the sun without an umbrella. I asked if we could sit at one of the several tables available under the canopy and we were told no because there were only two of us and the tables were for four. I then asked to sit inside and we were put by the window in the sun when the restaurant was abundant with empty tables that seated four. Again, we were told that we could only be seated at a table for two.
The restaurant was nearly empty; yet, the hostess refused to accomodate our seating request. We decided to leave and upon doing so told the people at the front desk - our hostess, a gentleman, and another lady - why we were leaving. They didn't show any concern whatsoever and offered no assistance. They simply looked at us without comment or explanation.
Having enjoyed dining there two times prior and even being recognized by a couple of the wait staff, we felt that their actions were completely ridiculous, especially since it was before 5 p.m. and the restaurant was not full and would not fill up during the hour we would have been there. They didn't even offer to put a two-seat table under the canopy and actually insulted us by putting us by the window in the sun after we were inside. Our polite complaints to the hostess only resulted in repeat recitals of their policy. Interestingly, the two of us had sat at four-seat tables on our previous visits. The complete lack of concern by the guy and two ladies at the desk was appalling.
Although we enjoyed our previous visits to the restaurant, we won't return. Service was slow on our second visit but we were willing to overlook that when we decided on a third visit. The third visit proved to be our last.