These guys are beyond helpful and aren't just there to make a buck. They are here to make a customer happy. We told them our issue with our refrigerator was a start relay being bad (which the manufacturer told us they no longer made the part we needed). These guys gave us the pieces to fix our refrigerator for no charge and explained to my husband how to put the pieces in. We went home with fingers crossed and my husband put the pieces in with yet another phone call to the guys for a little more help. Low and behold the refrigerator kicked on and it is running again! As if that wasn't enough, they called 30 minutes later to check and make sure it was working properly. A class act business!
10101 E Washington StIndianapolis, IN 46229
From Business: hhgregg Indianapolis East is an electronics & appliance store with expert customer service. Find top-quality products from the brands you trust in the Indianapolis,…
We had an excellent experience with Big Johns. We bought a washer and dryer back in the summer of 2013. The washer had a few problems, but it had a 90 day warranty and they came out each time to take care of it, no questions asked. A year later, we had an issue with a small and inexpensive wire needing replaced. My dad was going to fix it, but he had a difficult time finding the exact part, even after looking online. He went into big johns and, since we were customers in the system, they handed him the part right there. We are so thankful for their amazing customer service. We will definitely be back for our next appliance purchase!
I bought a freezer from these guys and it has been perfect. I got a good deal because there were a few scratches on it, but it has been working great. They even met me half way on the delivery to save me moneyI drove around to other appliance shops, but this is the only one I felt comfortable getting out of my car. It is in speedway so the 'neighborhood' elements are alot better than the other places we went to. If you're looking for a good appliance in a nice atmosphere, these are your guys. I will use them again. If you go in....say hi to the little baby!