10 days ago my French Style GE Fridge stopped cooling. I was looking for a service company that also serviced the Avon area and had a cheap service call price and good reviews. At $9.95 according to their website, and with 36 good reviews on YP.Com, I came across Indy Appliance Repair (IAR). Avon wasn't listed as a service area on their website, but upon calling, the customer service rep (CSR) said they could come out for $40.00. I decided to go ahead and book the appointment due to the high reviews. I took the day off and received a call from the technician in the designated time window. He was very friendly and trying to save me money, he attempted to diagnose the problem over the phone to a main Control Board issue. He explained that it would cost around $300 for the part, but also told me I could call the manufacturer since the fridge was not very old (5 years) and ask them to provide one at a discount. I was able to get the control board and easily install it myself for $80.00. Would have been great, if it had solved the issue. I would give 5 stars for the technicians effort to help me save money, but 2 stars for the effort in diagnosing the issue. I called IAR back, and to my surprise after explaining what happened, the CSR told me to call Turner Appliance Repair to service my fridge. This sort of confused and upset me, that they turned down my business and would not see the problem to the end. I ended up calling another service company that covers the Avon area and they diagnosed it to be a different enclosed board that regulates electricity to the compressor that was burned out and the bill is a little over $500.00. I don't know if this company was too busy to help me that they left me hanging that day, but I ended up wasting $80.00 by taking their advise over the phone. I would just advise other customers to make sure the company does their necessary due diligence on the issue and make sure they come in-person to visually diagnose the problem unless it can be fixed without any investment in parts. Once the real root cause is determined, then provide the options to repair.
Serving the Indianapolis Area.
From Business: Appliance Repairs Expert will provide you with fast, easy, and affordable quotes on your appliances. You can request quotes and set up scheduling either online or o…
Excellent work, experienced service personnel and timely arrival when promised. Thanks, Alan. How many words do you want?
Very disappointed in sears make appointments with them and they don't show up. Then when they do they said refrigerator was fixed charged 300.00 but…
I arrived home from work to find my refrigerator not working. I called Indy Appliance and they had a person in the area. He replaced the start relay on the compressor and my refrigerator immediatly started to cool. The tech showed me how to check the evaporator coil to make sure the compressor was working properly. This technician also told me put surge protectors on all my appliances. He even told me which specific protectors to use. I am so overwhelmed with how informative and helpful this company was with me. I also wanted to thank the helpful lady on the phone. She even told me what the problem might be and to unplug the compressor so as to not overheat the machine. She checked with the technician to get him out within a couple hours. I am very appreciative of this company and will always use them in the future. This is how a customer should be treated.
Wow, this morning at 9.30am I called Express Appliance Repair Avon and spoke to Martin. I told him my daughter's fridge/freezer had stopped working and there had been a pool of water on the floor when she got home from work the night before. He said he would go there and I told him I would see him there. I took a few minutes to get organized and when i was backing the car out of my driveway, my daughter called me and told me that he had finished the job!!! I was blown away at how quick Martin was, I was prepared to have to wait which seems to be the norm after calling a trades person. I recommend Martin to anyone who lives within his area and if all the other guys that work for Express Appliance repair are as quick and professional as him, then i recommend them to everyone no matter where you live. On a score of 1 to 10 Martin was definitely a 15!!