Picking up at the airport was easy & straightforward. Staff at the counter in the airport were courteous & knowledgeable. Upon leaving the counter to go pick up the car we were quickly greeted by staff & escorted to the car. Also a nice welcome to be offered cold bottles of water for our journey. The staff member who escorted us to the car was not only personable but also very knowledgeable about the vehicles & made a recommendation for which options may suite us best. (He was right too!) Upon returning the car the process is simple & streamlined. Definitely welcomed this because an accident on the way there created lots of traffic & we had to rush to catch our flight. Staff that greeted us upon dropping off the car were courteous & asked about our feedback on the rental car & our trip. They explained all of our charges & we were on our way. Even asked if there was any trash that they could throw out for us. Overall, it was a great experience & would keep renting from them again.
From Business: We have a variety of vehicles to choose from to meet your every need . We have skilled experienced chauffeurs that are fully licensed and trained to provide you wit…
I had to fly to Indianapolis at short notice due to a death. When I checked for a rental car, ACE was half the price of the on-site companies. They were extremely prompt in picking me up. The car was very nice and clean. It wasn't brand new, it had 16,000 miles on it, but it was in perfect shape. When I returned the car, I needed to be taken to my hotel, as I had a very early morning flight and chose to turn the car in and use the hotel shuttle. The shuttle had me at my hotel within 15 minutes of my returning the car. There were different people working when I picked up the car and when I dropped it off. All were very friendly and helpful. I will definitely use them in the future.
I've had to rent a car twice in the last 2 months due to our cars being repaired. It had been years since I've rented a car, and I was dreading it. I found Ace online and they had the best prices. We picked up our car at the Airport location both times and I was very impressed on how quick and efficient it was. Everyone was very helpful and our quoted price was honored. The cars were clean and drove really nice. I like that the Airport location is not in the Airport. It makes it easier to get to if you are not flying, but just need a rental car. Returning the cars was also very easy. This is probably the best, fastest, most economical rental cars we've ever had!