Obviously no business is totally devoid of complaints by a few (or many), but I have had nothing but PERFECT service from Bob's over the years. Garbage removal with Bob's is one of those rare things in life that you don't have to ever give a second thought to. It's simply done like clockwork. On the few occassions you do have to think about trash removal (like when you have a large/heavy item that needs to be removed), one call and it's done. I like their "old" billing system, by the way..