I LOVE PAPA TOMS. I have worked in the restaurant business so I'm kinda a critic. I watch how my food is handled (if possible) and sometimes my husband will get embarrassed by me because I'm such a critic. I have to say the quality of the food ( the pizza and wings ) were actually a rteally good quality. I have always had really great customer service there, and though the inside could use some work, I love the fire place in the center of the room. I don't understand why some of these other ratings are on here, because we have been there several times and we have always had a great experience with great food. Just sayin'