I had a very positive experience at this establishment. The staff were very friendly and extremely thorough. The establishment was clean and the pets well cared for. I brought my 8 year old, very large-26 pounds- cat in for a shave and bath as his fur had become heavily matted. He ended up looking great, he was clean his claws were clipped and he was none the worse for wear? They allowed me to assist in keeping Sammy calm and under control throughout the proceedure. The cost to have all that done was very affordable too! I will definitely be utilizing their services again.