Do NOT go to this Salon for a ...
Do NOT go to this Salon for a manicure!
I am new in town and decided to try this salon after a groupon was issued for gel manicures. It was a bad experience from the start. I think the salon misrepresented itself as a place where manicures are frequently done - which is obviously not true. There is only 1 manicure station and appears to be only 1 manicurist, who has probably not been trained properly.
I came in with gel already on my nails, and was told that there was a $5 dollar charge to remove it (which I have not encountered before). This extra charge would have been fine, however, if the old gel had actually been removed. The old white tips were not removed however, and are clearly visible on the pink part of the nail still. I pointed this out to the lady, but she disagreed and told me that it was "nail damage."
The manicurist also did not moisturize the cuticles or hands, trim the cuticles, or listen to my requests. I asked that the nails be shortened and rounded, but she barely did anything to them. Now they are too long and not properly shaped. It was also obvious that she had not been trained in the proper technique for a French Manicure. She globbed on the white tips - making them look thick and leaving bubbles, and the line between pink and white is fuzzy and jagged. She also attempted to put gel on the edges of the nail - which left them rough. I had to file the rough parts myself the next day, which caused chips in the gel.
I called the very next day and informed the manager/owner that the manicure was not done properly. She did not offer to remove it, fix it, refund me, or even apologize! She told me that my only remedy was to contact groupon - which I did and was refunded immediately. I would not be complaining if it was not for the manger/owner's response. The bad customer service was the last straw. I definitely would NOT recommend this place to any of my friends.