First of all, I DO NOT work for the company and this is not a fake review. Some people on here are ridiculous. Anyway, 1st family mortgage was absolutely incredible. First of all, the first time I had ever spoke with the company was a while back at the beginning of the year when I contacted them and was looking in to refinancing my house. They were straight up and honest and told me I needed a few changes to get a good rate. So they took my info and told me what to do in order to be able to do it in May. So about the beginning if May, I received a call from Lawrence Segree and we talked for a little while about how he could help me. I wasn't interested at the time because we were only a few days away from having our baby but Lawrence promised we could do most of it through email. He stayed with it and kept me informed and on track the entire time. Sometimes he would even email me just to check on the wife and baby. Well after all the paperwork was ready and it was time to close, he messaged me about when we could meet to do closing paperwork. I have a very busy schedule and he was easily available to work around my schedule with no issues. My wife and I arrived at his office and met with Lawrence and the closing agent, Angel. We all sat down and got straight to it. Right away Lawrence noticed that the total payment for us was off from what he had told us and he immediately took care of it and got everything straightened out. As a family, we are "Dave Ramsey people" and we are VERY picky about our money. So for us to say we trusted Larence and 1st Family Mortgage to handle our refinance is a big deal. Thanks to them, we will be completely debt free, including the house, in approx 6 years. I can't thank Lawrence and his team for everything he has done for the family. Needless to say, I HIGHLY recommend 1st Family Mortgage and especially Lawrence. Thanks guys for everything.
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Absolutely the best experience I could have ever dreamed of. I was skeptical at first when I read a few negative reviews but then I realized that you can't make everyone happy and I have been told by MANY people how well they were treated by First Family Mortgage. When I signed my sales contract on my new home I was given 45 days to close on the financing. First Family closed my loan in two and half weeks. Everytime I called I was treated with respect and I recieved email updates from my "loan guy" Jon Bloomingburg. I was amazed at the service, professionalism, and unbelievable savings I recieved at First Family. My agent had a list fo preferred lenders and I compared numbers between 5 lenders and was glad I chose who I did. I doubt anyone ever reads these reviews but I want to say THANK YOU to Conrad Thompson, Jon Bloomingburg, and everyone in their office. I highly recommend them and will use them again.
When rates dipped low, I decided it was time to start looking for a house. By mistake, I called a finance company other than 1FMC to get the ball rolling for a pre-approval. This other finance company would take days to return my calls which made me believe if they will not help me on a pre-approval, then they sure will not help when I actually have a loan. I kept hearing ads on various radio stations for 1FMC so I decided to give them a call. Within a very short time, I received a call from Kayla. She was extremely friendly and helpful, just the opposite of my first loan attempt. I spoke briefly with Kayla explaining the purpose of the needed loan and she went to work. Kayla kept me informed throughout the entire process at what was going on and what I needed to do. With the help of Kayla, this was a very painless process. From my experience, don't waste your time calling other finance companies. Call 1FMC now!
I just recently used 1st Family Mortgage to refinance my home. I was on a 30 year term at 8% rate on the 1st mortgage and 9.5% on the 2nd mortgage. When I originally took out the mortgages I was not familiar with the aspect of financing and thought what I was doing was the right option for me. I soon realized that I had been taken by my previous mortgage lender. 1st Family came in and showed me how to reduce my interest rate on both mortgages, pay off $25,000 in revolving debt and lower my payments to a 15 year term. It has tremendously helped my family get back on track and feel as if we are not throwing our hard earned money away anymore. Since we got this wonderful guidance from 1st Family I have been able to use the money we saved on our monthly payment and put braces on 2 children and pay cash for it in a matter of 6 months. I would use 1st Family again and highly recommend them to our family and friends.
1st Family Mortgage is a professional and caring mortgage co. Kudos to the entire Thompson family from hearing Conrad on the radio to talking with Larry and he reassured us that they could handle our complicated refinance. We trustingly put it in their hands and very pleased that we did. We had fought with our previous mortgage company to get a refinance and they were way to complicated and you never could talk to the same person. Anyway I personally want to thank Justin Childress for his professionalism dealing with this horrible other Co. He was able to get the documents we needed from them and finalize all the paper work that we had to turn into the underwriters at 1st Family Mortgage. Justin Childress was always prompt to respond to my emails or phone calls. He showed persistence on getting the job done. Thank you to the entire team that worked on getting the refinance done.
I had a great experience at 1st Family Mortgage Company, right out of the gate. A great deal of credit, I'm sure, goes to my loan officer, Matt Braye. He was friendly and proactive, and he put me at ease immediately. (That's not an easy job when you're dealing with finances/mortgages, in my opinion.) Matt walked me through everything, step by step, and he answered all my questions quickly and to my satisfaction. I could tell he knew what he was doing, and that gave me a great deal of confidence in refinancing. Matt was extremely patient, and he kept me up-to-date as the process evolved. I've refinanced my mortgage multiple times in the 20 years I've owned my home, and this was--without exception--the best experience I've had. Matt Braye is THE loan officer you want when you finance/refinance your mortgage!
This is my second experience with First Family. My first experience wasn't so good my loan took over 5 months to complete and once it was completed I was satisfied. I received a phone a few months back from a different loan processor asking me to sit down with her to show me how much money I could save. Now let me tell you this second experience was much better I am saving even more money and it was completed in a very short period of time. This second experience was completely painless and easy. I couldn't be happier. My loan processor was Keri Lejeune at the Athens office. I highly recommend her.
I had a great experience with First Family! After going through 2 other mortgage companies trying to refinance and not meeting certain criteria, I was directed to mortgage advisor, Jason Cary. From the beginning he was professional, helpful and informative. He always kept me informed of where we were in the process and was in touch right away whenever he needed something from me, whether it was to sign or retrieve documents. This was by far, the easiest and least stressful mortgage loan transaction I've ever experienced. Would recommend First Family and Jason to anyone!
We have used 1st Family Mortgage twice now and both times we were amazed! Jon Bloomingburg was our man both for our original mortgage and for our refinance. We highly recommend Jon and his team at 1st Family. They were very professional and very knowledgeable in the types of loan programs out there. He was able to get us into a better loan with lower interest and also got us money in our hands to payoff bills and even home upgrades. 100% would use Jon and his team if we ever need mortgage again. Thanks Jon and thanks 1st Family Team.
We heard Conrad on a Radio commercial and decided to give it a shot. We were assigned to Tim Byrne and he walked threw the entire process and really made it easy. There were a few issues that we are sure required a little extra effort and we were very pleased with the attention that he directed to our transaction. We are extremely happy to recommend your company to friends and associates. Tim and 1st Family are truly first rate. Thanks again for all you have done. - Kindest regards, Carolyn & Scott