First of all, I DO NOT work for the company and this is not a fake review. Some people on here are ridiculous. Anyway, 1st family mortgage was absolutely incredible. First of all, the first time I had ever spoke with the company was a while back at the beginning of the year when I contacted them and was looking in to refinancing my house. They were straight up and honest and told me I needed a few changes to get a good rate. So they took my info and told me what to do in order to be able to do it in May. So about the beginning if May, I received a call from Lawrence Segree and we talked for a little while about how he could help me. I wasn't interested at the time because we were only a few days away from having our baby but Lawrence promised we could do most of it through email. He stayed with it and kept me informed and on track the entire time. Sometimes he would even email me just to check on the wife and baby. Well after all the paperwork was ready and it was time to close, he messaged me about when we could meet to do closing paperwork. I have a very busy schedule and he was easily available to work around my schedule with no issues. My wife and I arrived at his office and met with Lawrence and the closing agent, Angel. We all sat down and got straight to it. Right away Lawrence noticed that the total payment for us was off from what he had told us and he immediately took care of it and got everything straightened out. As a family, we are "Dave Ramsey people" and we are VERY picky about our money. So for us to say we trusted Larence and 1st Family Mortgage to handle our refinance is a big deal. Thanks to them, we will be completely debt free, including the house, in approx 6 years. I can't thank Lawrence and his team for everything he has done for the family. Needless to say, I HIGHLY recommend 1st Family Mortgage and especially Lawrence. Thanks guys for everything.
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Absolutely the best experience I could have ever dreamed of. I was skeptical at first when I read a few negative reviews but then I realized that you can't make everyone happy and I have been told by MANY people how well they were treated by First Family Mortgage. When I signed my sales contract on my new home I was given 45 days to close on the financing. First Family closed my loan in two and half weeks. Everytime I called I was treated with respect and I recieved email updates from my "loan guy" Jon Bloomingburg. I was amazed at the service, professionalism, and unbelievable savings I recieved at First Family. My agent had a list fo preferred lenders and I compared numbers between 5 lenders and was glad I chose who I did. I doubt anyone ever reads these reviews but I want to say THANK YOU to Conrad Thompson, Jon Bloomingburg, and everyone in their office. I highly recommend them and will use them again.
When rates dipped low, I decided it was time to start looking for a house. By mistake, I called a finance company other than 1FMC to get the ball rolling for a pre-approval. This other finance company would take days to return my calls which made me believe if they will not help me on a pre-approval, then they sure will not help when I actually have a loan. I kept hearing ads on various radio stations for 1FMC so I decided to give them a call. Within a very short time, I received a call from Kayla. She was extremely friendly and helpful, just the opposite of my first loan attempt. I spoke briefly with Kayla explaining the purpose of the needed loan and she went to work. Kayla kept me informed throughout the entire process at what was going on and what I needed to do. With the help of Kayla, this was a very painless process. From my experience, don't waste your time calling other finance companies. Call 1FMC now!