I am fairly new to this "vaping" thing. I was told by a friend about Eco Smoke and went to the store a few weeks ago. Im glad I did. I was intimidated at all the options. The service was excellent which is very uncommon these days. I did have to wait a bit before I was helped cause it was packed in there which I guess is a good thing. But it gave me achance to hear the other people who work there talking to other new customers just like me. There were so informative and seemed to make it easy to buy things. The girl that helped me out was very nice and answered all my questions and didint try to rush my out or take my money and run like some other sales places do. I was given alot of information after the sale about how to use it and warranty stuff but Im affraid i forgot it all. I think it was too much info. But I really had a good experience and am telling everyone who smokes to come by. Thank you to Eco Smoke, lets hope I stay on the e cig
This place is awesome! I have to admit that I'm very new to the e-cig market and find the whole thing a bit intimidating, since I know absolutely nothing about the topic. I bought a e-cig from a friend, but, for the life of me couldn't get it to work. After days of trying, I accepted the fact I had to overcome the " intimidation" factor and head to a smoke shop. What on earth was i so afraid of? The employees of ecosmoke are beyond welcoming and knowledgeable. They fixed my cig, cleaned and explained everything to work and maintain my device. I admit hat there was a few things over my head, but they took the time to explain things to me several times til everything finally sunk in. They also gave me an open invitation to call if I have any new questions or forget any of the knowledge dropped on me from the last visit. Love this place! Thank you ecosmoke forms warm welcome into the e-cig world.
I was having a problem with my atomizer I bought a month ago, so I took it back to them to see what the problem was. The sales guy stayed and helped me for a half hour after they closed. He very nicely explained what the problem may be, and we seemed to have it solved. Thanks to the sales guy for staying late and helping me figure it all out! I don't understand the bad customer service claims. I've been coming here for months and they have always been very polite and helpful to me. But then again I don't feel entitled and expect free stuff when I've been using stuff for months, and it's my fault when it's messed up. To all those haters maybe you should learn to take responsibility for your own action. When I break my tv I don't expect best buy to give me a free one.