I had two vehicles that were put into the shop one day after the other for major repairs. Giving the time frame to have of the vehicles ready after repairs, I rented a vehicle from Enterprise on University Drive with no hassle, no long time waiting, and it was a busy Friday morning. Although the vehicle available was a little small for me, I was so grateful for what was available. Eventually, I had to extend the rental for more days I thought needed because both vehicles needed parts ordered. Enterprise didn't no hesitate to extend the rental, actually give the balance from the deposit to make sure money was still available. All in all, I rate Enterprise On University Drive 5 stars for great service with a professional and friendly attitude!!!!!
Booked online via Enterprise's website. Personnel at the counter at Huntsville Airport was courteous, professional and cheerful. I was provided an upgrade (which turned out to be several step-levels of upgrades) at no cost and given the choice of placing rewards miles towards either my Enterprise or National account. The return process was smooth and efficient and was properly calculated without request given that I returned the car a full day earlier than what was booked. Will not hesitate to utilize Enterprise again from Huntsville Airport.
When I arrived at the Woody Anderson location to pick up my car, I was informed that they didn't have any cars at that moment and they would work on getting me one. With in minutes Brooke Hornfeck came back to me and said that she just got one in and was going to have it cleaned and then I could be on my way. She did that and more!! Great service and care of my needs and I didn't even have to ask for it. I will be back to rent more. Thanks