This place gives vague answers, are give misleading information, they give wonderful goodbys if you buy into their scams, and their quoting/pricing practices are shameful. After 3-4 years of taking our pin pin to this business I find this place to be very unprofessional and dishonest. You call them for pricing so you can get an estimate of what the costs may be, then you get the business once your pet is in their hands. Last week a simple ear infection(results from water in the ear) was estimated over the phone to be about $100,once they had my pet their estimate came to almost $500, I reminded the estimator that I called prior to bringing my pet that a ear infection was the case, that the additional fees of $400 was unexceptable, to remove the mumbo jumbo costs, that only a exam, cleaning and antibiotics was needed(I took some vet classes). Wow did I get the cold treatment once I stood up to them and when they brought my pet out to me I saw that his ear was not washed no trace of a cleaning solution used. To not blow my top I took my pet and went home. My pet is 12 years old, day in day out he greats us and family/friends with kindness and affection Im not taking my pet to this place ever again! This place insults my intelligence and short shrifts my pet.