About a year ago I had a car go down unexpectedly. The wife and I were not ready to purchase a new car and money was certainly a concern. We went into surf City Nissan expecting to get chewed up in a shark tank of salesman. Instead we were approached calmly by salesman, Randy Matlack. To our surprise he listened to our concerns about price and put us in a car in our range. He did not try to upsell us rather worked with us. We were very surprised and pleased with this. The good treatment did not end there when we went inside the store manager came up to us and greeted us personally and went out of his way to make sure that we were satisfied with the deal and with our treatment. He said to call him and let him know if we had any concerns. I just thought that showed a little bit of class even though I had no intention dealing with him personally because I felt that we were taken care of by the salesman. 3 weeks ago my wife's sister needed a car so we did not hesitate to take her over there. We figured we would give it a chance and you are surprised it was not a fluke, we receive the same professional treatment and courtesy. I can't say this enough but we were not pressured or up sold into something that we could not afford. Once again it was a completely enjoyable experience, well as enjoyable as car buying can be. As far as service I needed an oil change and I called them at 9 a.m. About a month ago. They had me in there at 1030 that same day after I explained that I was in a hurry to get it done.. I don't know if that is their usual course of business but I have to tell you that I felt that we were treated very well and I know where I will be headed to get my next car.
17532 Metzler Ln Ste AHuntington Beach, CA 92647
From Business: Welcome to Beach Auto Service Not only are we all very fortunate to live in beautiful Southern California with our wonderful weather and beaches, we are also very f…
I went in on Sunday of Memorial day weekend because I received a letter in the mail about how they pay off cars even though you owe more than the car is worth. I had a 2007 prius and was in that exact predicament. I talked to Scott and he showed a 2011 prius with only 32,000 miles on it. I told him that my budget was only about $100 a month more that what my current payments were. He said it would be tight because my car was not worth that much but he did give me a fair trade price. I had to speak to my fiance about it first. Long story short, I came back the next day with her and Scott said "I will do what I have to do to get you in that car as long as my credit was good" (I have fantastic credit). Two hours later I left with my new-ish car and am feeling the opposite of buyers remorse. For those of you who do not understand that phrase, I feel great about my deal and love the car the more I drive it... Thanks Scott.
Thank you for your follow up letter concerning the recent purchase of my Prius. I love this little car and appreciate it even more after waiting over 8 months to finally get it. I was treated with respect and courtesy by extremely professional and capable people. I will specifically uphold James Szabo "JJ" as your key to my continued business. It was JJ along with the floor manager Cory who salvaged me as a loyal customer. My family has been buying cars and trucks from Toyota of Huntington Beach for many years. Now that the "kids" are grown and have children of our own, I'm sure that we will continue to come to you for our transportation needs. Why? "JJ". Now I can say with honesty that you have a satisfied, happy and loyal customer because of JJ and Toyota of Huntington Beach delivered!