13825 Statesville Rd, Huntersville, NC 28078
Fax: (704) 875-7134
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The last two times I have taken my car in for regular maintenance, I have gotten the pressure tactics for additonal services. I've learned over the years to always defer those services. The last time I was in, I asked them to check what was told to me was an issue the previous visit, and they said no, see no evidence of that. But then went on to suggest other things that needed to be done, which I deferred. Dealers have always done this, but when you're new to a town and haven't found that trustworthy mechanic you're just stuck.
BUYER BEWARE!!! My name is Walt Kiefer age 72, Concord. N.C We purchased a new Ford Explorer Sept 18, 2012. The car is great so far, my reason for comment is they are a HIGH PRESSURE DEALERSHIP, we where so overwhelemed by them.and their insistance that we buy right that day (evening) that AGAINST MY BETTER JUDGEMENT ( old age )signed all of their paperwork just to get out of there--guess my age has weakened my mind. POINT: we got HOSSED,--ROYALLY-- so before YOU BUY-- TAKE THEIR OFFERER HOME WITH YOU AND THINK ABOUT WHAT THEY ARE PROPOSING---You my be SURPRISED ---I DO NOT RECOMMEND THEM, though FORD is a good automobile company.-- BE CAREFUL / BEWARE OF------ HUNTERSVILLE FORD DEALERSHIP!!!! one star for FORD name
If you have a Ford in the Lake Norman area- the not too bright service department cashier at Huntersville Ford just admitted to us that even though we have a coupon for an $18 oil change (and wanted to pre-pay so we could pick it up tonight), it will cost a lot more because they WILL find something wrong with my car, and it WILL require "some parts" therefore I could give him my credit card number and he could charge us for whatever was wrong when they were finished fixing it. This was before he even saw my car. When we objected and told him that we were ONLY going to get an oil change and not authorize anything else I think he realized what he had just done and then he changed his mind and told us that we couldn't pre-pay because it was an insurance issue. When we asked to speak to the manager, the manager wouldn't speak to us, but did tell the cashier to go ahead and do it. I know that dealerships are generally dishonest, but not a great idea to have your employees admitting it to your customers and to have management hide in their offices when there is a problem.