My experience was exceptional from start to finish. My salesmen were Adrian Allen and Marty Bugg. They were beyond helpful, friendly, attentive to my financial concerns and worked very hard to give me the exact outcome I was hoping for. When I arrived I was intending to "get my numbers" and think about it. I was so impressed with their service, giving me the space to decide without pressure, that I knew right away what my decision was going to be. This was my 5th lease and I had been a customer of Sterling McCall Honda for 12 years. I am so happy with my new 2015 Escape, and felt so good about being able to give back to Randall Reed Ford for their generosity to Project Mammogram of which I am the Director. It was my way of saying thank you - and I was completely impressed with the entire process. I am certain I will be a new customer for the future, as my next car will be a purchase. In addition, I want to add the finance department and Gio who "showed me all the features on the care" were also fantastic, polite, attentive and informative.
The dealership was busy when I arrived. I walked through the showroom, but no one spoke with me or asked if they could help. I went outside to find a Fusion Hybrid but couldn't find one. I stopped a sales rep and asked for the location of the Fusions and he indicated a location by pointing and walked off. As I made my way to the location, someone from the fleet section, Raul Garcia, approached me and asked if he could help. When I told him what I wanted, he walked with me to the area where the Fusions were located. When he realized I wanted a Hybrid, he took me to see the only Hybrid in stock. It was perfect. He stayed with me until I was able to get to finance and purchase my new car. This is the second time I have purchased a Fusion Hybrid from Planet Ford in Humble. And again, it was the fleet team that came to my assistance. They are a great team and have the customer in mind. I have no use for the regular sales team, as I was ignored by them for my previous purchase as well.
My experience at Randall Reed's Planet Ford59 was exceptional. My salesperson Stephen Estrada was knowledgeable, kind, courteous, prompt, professional and answered all my questions. From my initial contact to the final sale his service made this experience one of the best new car sales I've ever had. The dealership ensured I was completely satisfied and I had managers personally meeting me after the sale, and contacting me via email and phone to ensure any issues I did have were resolved to my complete satisfaction. To add to this, I feel like I really got a good and fair deal on my new car. If you want to work with a dealership that has integrity, stands behind their word and want to build a relationship with to service your vehicle in the coming years than you should visit PlanetFord59. In addition, to sweeten things up, this dealership gives back to the community. It doesn't get much better than this. Keep it up PF59!