209 Main St, Hudson Falls, NY 12839
Primary Phone: (518) 409-8864
Phone: (518) 409-8864
Fax Number: (518) 747-8346
Parking: Lot, Free
Wheelchair Accessible: Yes
Cuisines: Take Out, Fast Food, Pizza
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Ordered a sub through website, it didnt go through correctly, understandable, called cause it had no meat! Charged me for new correct sub asked for a discount was given $.50 and told 10-15 min, call a half hour later it still hasn't left. Told them keep it and i want a refund. They are less than 1/2 mile from me on the same road. I get things happen, but man this order was a nightmare.
Atmosphere is horrible. Staff was indifferent and seemed a bit lazy. Food was crap and I got sick during the night, but wasn't surprised really. Menu's way too big! I can't help but wonder how much of the food is actually fresh. I suspect a lot of it is frozen by the taste of my pasta dish. And, quite frankly, Empire has some very weird items on its menu. I can't help wonder about the quality of the food and the cleanliness of the kitchen.
As I walked into the restaurant to pick my pizza, a girl at the front counter was on the phone with a customer about the meat being spoiled which isn't the thing you wanna hear about the food from the eatery you ordered from. They had lots of people working and/or cooking. None of which were wearing gloves or hairnets, which one could consider unsanitary. Apparently there was not enough money to give me my change from the cash register, so the woman pulled money out of her bra and handed it to me. The pizza its self wasn't great either. The dough was soggy and the cheese wasn't put on the pie well. Overall, it wasn't a great experience.
I wish I could post a pic of what my pizza looked like when it came - disgusting - I had ordered extra cheese - there was more cheese on it than anyone would ever want to eat - and a large amount had slid off the pizza and was stuck to the box. I just took a pic of it, posted on my FB page and advised everyone to spread the word not to order from them. I wish they would stop wasting money sending me menus in the mail - maybe they could save money with that and use it to hire a better chef.
Just got off the phone with them 20 minutes ago. They delivered the wrong item & when I asked them to fix the order, they said they were out of the item I had ordered & had substituted the cheaper item (without asking me or adjusting the price) & would "credit my account" as if I would ever order from them again. I asked them to refund my money for the item they shorted me. They said they would bring it over. Still waiting...
We ordered from there once and it was disgusting, I called to talk to a manager about it and he told me he did things his way it wasn't my choice. I will never order from there again. All I had said to him was that the food had no flavor, as they didn't use any type of seasonings or anything, he said too bad. So they lost a customer for sure.