When our sink clogged, we were torn between Abacus and a few other services that would likely have been less expensive, quicker fixes. Luckily we went with our gut, trusting a 5-star review Abacus received in the Woodlands Service Review Catalog. From our first call to schedule service, everything was extremely well organized and professional. The call center answered our call on the first ring at 9 PM on a Saturday, professionally walked us through the process, and quickly sent our appointment confirmation for 2 days later - Monday evening - when it was convenient for our schedule. The fact that the appointment window was 3 hours - instead of all day like some companies - was also very helpful in planning around work and other activities. When it came time for the appointment, we were called 45 minutes in advance of the technician's arrival and he arrived exactly when expected. Tyler was extremely professional and thorough. He was extremely courteous, used his floor protectors, and was friendly to our dog who wanted nothing more than to play with him. Our sink had been clogged and drained slowly for the past few weeks, but upon trying to fix the problem myself with a hardware store snake, I was unable to make any headway. Tyler walked through every step of the process with me, explaining what he was doing and why. His explanations of the camera diagnostic and tests he ran were easily understood and he gladly went into details upon request. He could have likely finished our job and left for the evening, but he made sure he'd done a great job before departing and explained suggested future remediation for our consideration in a way that wasn't pushy or pressuring. I'd like to pass along a huge thank you to him specifically for a job well done, but also to your company on the whole for the professionalism and good experience start to finish. We're glad we went with our guy in calling you out for this issue and will keep you at the top of our list for any future issues with our Plumbing, Heat/AC, or Electrical.
I called two plumbers before them. Don't waste $ with Roto rooter!!! They quoted more than double the price I paid with White glove. Even the plumber that worked for them said Roto Rooter was charging too much!!! White Glove/ Speedway plumber was professional, patient, and honest. Definitely use…
I used Allen Plumbing for a large and messy repipe of my house. I cannot say enough good things about the crew. Every night they cleaned up beautifully and were a very polite and friendly group of guys.Mr Allen was always available for any concerns or questions we had.I would highly recommend …
I was pleased with the professionalism of staff at Abacus. They explained costs and services needed. We live in an older home and in our 80's, so I have to admit all this underground "stuff" was a big shock, even though other homes in our area-age range are having similar problems. They did not …
Montgomery, TX 77356
From Business: Wallin Plumbing is focused on providing quality service to our customers. With over 20 years experience our master plumber, Buddy can take care of all your plumbing needs from repairs to new construction& remodeling.
10. Arrow Plumbing
I had a problem with a drain/vent issue in a house and called to ask them to perform a service that I thought would help. Ann called one of their master plumbers who diagnosed the problem over the phone, told me he would be glad to come out to look, remove the toilet and mini-cam the line but th…
15851 Vickery DrHouston, TX 77032
From Business: Abacus Plumbing is a leading provider of plumbing air conditioner repairs, and full HVAC services in Houston. Established in 2003, the company has garnered a reputation for top-notch service and the highest quality workmanship.
2001 Bingle RdHouston, TX 77055
From Business: Eagle Plumbing Company has proudly served the Houston area for decades, providing quality plumbing services and outstanding customer service. Eagle Plumbing focuses on Tenant Build Out Work. Contact us today if you have a project for us to quote.
5805 Cypress StHouston, TX 77074
From Business: Strutton Plumbing Company, Inc. operates with 40 employees whose integrity is reflected in everything they do. Being in business since 1971, Strutton Plumbing has developed a vast network of collaborators in the construction field enabling us to manage and accomplish projects on time and within budget. Our passion for this…
Called for service this morning, the person who answered the call was very polite and had someone at my home by 9:30. The tech was professional, efficient and polite. He did a great job and we are so thankful!
Houston, TX 77054
From Business: Plumbing emergencies can’t wait! Our professional plumbing repair crew will respond quickly and efficiently, preventing further damage and future repairs. From small, quick fixes to larger-scale jobs, Kelso Douglass Plumbing Services has years of experience dealing with all kinds of plumbing repairs and maintenance. Depend…
In late May, or early June, Abacus Plumbing rerouted my kitchen sink drain line because the existing drain line had apparently buckled beneath the house. However, due to the heavy rains we received, unbeknownst to the technicians who performed the work, a small section of the new line buckled afterwards as a result of the ground shifting due to all the rain and was not allowing the drain water to properly flow towards the main drain line. Although I was unaware of the drain line issue, I was having a problem with standing water in the vicinity of the drain line clean-out cap, so I called Abacus Plumbing an described my concern, and within an hour a technician arrived at my house and quickly assessed the situation. Within 2 hours later, another technician arrived and did a further analysis of the problem and decided to run a camera through the pipe. First thing this morning, all the technicians were here and ran a camera through the pipe and quickly located an area of standing water in the drain that concerned them and they decided the best course of action would be to replace that portion of the line. Within the hour, the technicians and crew dug down to the questionable section of the drain line and spliced in a new section of pipe that was approximately 8' long. They subsequently leak checked it and also checked my irrigation system for leaks. Which, incidentally they did locate a small leak and corrected, but probably not enough of a leak to cause the overall problem of standing water.
Had a plumbing problem at my home and tried three plumbing companies to get service. The first two companies would only give me a 4-hour window of when they would be at my home AND the first two companies had girls answering their phones that I could not understand because of their lack of the English language. This is not satisfactory in my world. I am a very busy business owner and am not able to sit at home for 4 hours waiting on a plumber or anyone else. Called MERCY PLUMBING after hours and the owner himself answered the phone and talked to me about my problem. He told me basically what he thought it was, that he would be out the next morning at 9:30 - HE SHOWED UP AT 9:25. I cannot tell you how professional and friendly this man was and I will ALWAYS use his company. He checked out what it was, showed me what it was on the camera and took care of the clog in a minimal amount of time as he understood that I had a business to go open. I am a female who lives alone and felt his customer service went way beyond what I expected and I think his charges were very reasonable. I have had this clogging problem once before and that company charged me more for the same service. So I would recommend that all single females who need a very knowledgeable and friendly plumber to call this company. I will always use John Lohse at Mercy Plumbing for any plumbing issues I have at my home.
To begin with, I was a little stressed when the technician showed up. I had to leave for a doctors appointment in 15 minutes & I was stressed with the lack of time I had with your technician. However, he quickly began his inspection and worked quickly and efficiently as I watched. Although I hated to leave, I had to in order to make my other appointment. The technician told me as I left that he would be done in about 10 minutes & would call me when he was done with his recommendations. Sure enough, I had pictures texted to me and a call shortly after that. I was quickly informed of my issue and the technician would still be in the area and would stop by when I was done at the doctor. Needless to say, he went out of his way to assist us with replacing our HVAC system. He worked to get us approved and make sure my wife and I were satisfied with our purchase. His customer focus and friendliness quickly changed my frustrated attitude from when he first showed up at our door. I most definitely will recommend you to our friends and neighbors. And most of all because of the customer service we received from our technician. While I think about it, he either called me sir or Mr. Jon the entire time we were together. His respect to the customer was very impressive. Could you please thank him again for us! We look forward to seeing him for AC check-up in the spring!
We'd been through a continuous backup problem in our basement (an older townhouse) over 1.5 years. After six backups, lots a flooding, and two other plumbers who kept giving us either guesswork or no help at all, we'd found Better Plumbing - Licensed Plumbers Houston through a recommendation of a neighbor. The plumber showed up (granted an hour and twenty minutes late, but it goes to show how highly I think of their business if I'm still giving them five stars) and came in with their camera which they lowered into the pipe. They walked me through what they were doing every step of the way, and their diagnosis was right on. They were completely professional and totally empathetic to our problem, and not simply there to charge us for showing up. They were also committed to finding out what the problem was right from the start Our condo administrator said that their price for the camera was very reasonable ($400, compared to an average of $600 or more) but it is free with the job when you approve their estimate. I have a healthy distrust of anyone who cannot give me straight answers, concise information, and high quality work; Better Plumbing - Licensed Plumbers Houston has earned my trust by providing all three. I would recommend them without hesitation.
Scheduling our appointment for an estimate was quick and easy. We received a courteous phone call letting us know when the technician would be arriving. Antoine arrived almost to the minute of the scheduled time. He proceeded to perform a very thorough diagnostic of the 3 HVAC units. His competency was immediately apparent when he discovered a control board failure that two previous (different) companies had missed. Antoine was very easy to deal with. He communicated to me what they could provide and their core values. He did a great job explaining the little things to me while he was looking at the units. I never got the feeling that he was rushing to get this estimate over-with and I never felt that he wanted me to just go away and leave him alone while he was doing his work. I had a followup phone call with the Operations Manager and had a great feeling about you as a company as I hung up the phone. I'm sold, I will be using them for this repair and all of our future AC needs. I will probably use them for my plumbing and electrical needs also since their employees believe in the company core values so strongly.
On Friday 12/11/2015 we had an issue at home when my wife ran the washing machine, water came out from one of the toilets. We called a rescue rooter company and after going through the pipe with a snake and then with a camera they told us that the problem was the main pipe drain below the house/slab which was broken because of roots and need to be replaced with total cost of 32k...insisting us that we have to do it asap to avoid more problems in the foundation. In order to have a second opinion, we had the great idea to call Abacus. We explained the situation to the technician and he did an inspection with a camera on the drain pipe telling us that there was not any root and breaks in the pipe and the problem was caused by built up dirt and grease in it. Later came his supervisor and recommended us to clean it up first with a jet system and check again with a camera..bottom line the problem was solved due to the HONESTY and professionalism of our plumbers!!! Great job Abacus!!
This week YB Plumbing - Houston Licensed Plumbers came to my house to fix a blocked drain and install a new kitchen tap. The plumber was friendly, yet still polite, well-spoken and professional. He worked very hard on a very hot day, having to dig holes and use a variety of equipment. He finally managed to get my drain unblocked, which was a mammoth task. He then helped me select a new kitchen tap, and installed it. His van was very clean, tidy and well-organized, and he knew where everything was and had everything needed, which impressed me. Other plumbers have had disorganized vans and had to go back to the warehouse to get a needed part, wasting time and my money. Before he left he unscrewed my shower rose and showed me how to keep calcium from building up in it. Last, but by no means least, he did all this for a very reasonable price. This was very important to me, as I am on a very tight budget. I’d be happy to employ YB Plumbing - Houston Licensed Plumbers any time.
Since the sheetrock was dry to the touch and the plumber couldn't find any problems after checking others areas in the house that may have caused the leak in the utility room, the only thing he could do at that point was to cut the sheetrock to get to the plumbing. I didn't want to cut into the sheetrock unless I absolutely had no other alternative. He then recommended Bionics to test for moisture behind the wall and was kind enough to immediately call them for me. When they came out the next day they confirmed the area behind the sheetrock was totally dry. I would like to give a big "thank you" to our plumber for his help in solving my problem. i really appreciate him calling Bionics because it saved me having to spend a lot of time and effort for nothing since there was not any moisture behind the wall. I will highly recommend you to anyone that asks and I will not hesitate to call if I have a problem again.
Starting with the initial phone call, the customer service rep was very friendly, professional & efficient. Received very prompt service from both your company and Bionics. The technician was very friendly, professional, knowledgeable & efficient. He explained to me what the problem was, showed me the part that was damaged and showed me the new part. He showed me a problem with the overflow drain on the water heater that was a result of the way that the water heater was originally installed, and fixed the issue. He also keep me informed of the status on the repair (ie, the wait time to receive the new part, what steps he was preforming and when he completed a step, to how long a certain step would that to complete). I am completely satisfied with the very professional service proved by your company. And would recommend you to anyone who ask for advice on who to call. Thank you for your prompt service.