I have been a customer since 2000 and always been treated well. Yes once in a while someone makes a mistake like we all do, but it is corrected and I am made to feel like the best customer they ever had. I have purchased several sewing machines and a serger. Prices are good and service is excellent. The sewing clubs are a great place to learn and have great fellowship with other folks that sew.
I called all over Houston trying to find a very specific machine part. This was the only store I found that had it in stock. The employee on the other end of the line was very helpful and knowledgeable. It is a ways from my home, but what isn't in Houston? Will use this company again for my machine needs.
I have had my machines serviced & repaired with Bob since they had the shop down the street, 40 years ago. When I needed parts for my 1890s treadle he had them. The service prices are reasonable. Y'all are my go to people.