The rental process was smooth, I must admit I was afraid of losing my deposit if something went wrong with the jet skiis but everything was fair and professional. The reservations were not secured with a deposit so I was excited to know that the skiis were still available for rental the dates I wanted. We rented to jet skiis for a full 24hours. There were no harsh penalties. We returned all equipment in the same condition and were returned our deposit. The owner of the company is a good/wise businessman who has been around for a very long time. I would def recommend anyone I know to rent from this company again, as I look forward to being a repeat customer.