Awesome experience! Full week of travel. On my way home, through Houston to Austin. My 10:00 pm flight was cancelled. I easily booked a car online. My cellphone was almost dead and I did not have a car charger. I spoke with the ladies at the front desk. They had car chargers, but recommended that I find a car with a USB port. Then they went out of their way to call the garage and ask them to help me find a car with a USB charge port. When I went to the garage, he was waiting with a cold bottle of water! Fantastic! He walked with me and looked to find the right car. He checked the car for me and made sure everything was in good order. As I was leaving, the exit lady asked where I was headed. She recommended the best route home. Welcomed experience after all the flight issues!
I BOOKED MY 4DAY RENTAL RESERVATION BY PHONE. I WAS SURPRISED THAT MY RENTAL WAS A LITTLE CHEAPER WHEN I ARRIVED AT THE LOCATION. THE YOUNG MAN AT THE COUNTER "JOHN" GREETED ME WITH A SMILE, AND WAS FRIENDLY. THE NEXT MORNING,I REALIZED I DIDN'T KNOW HOW TO READ THE MILEAGE GAGE. SO I RETURN BACK TO THE LOCATION. WHERE GREETED BY "JOHN" AGAIN HE PATIENTLY SHOWED ME HOW TO READ& RESET. AND OFFERED ME EXTRA MILES FOR THE INCONVENIENCE. SOMETHING ABOUT IT BEING LOCK. ALTHOUGH I DIDN'T NEED IT,I THOUGHT THAT WAS A NICE JESTER. ENDING, I WANT TO SAY I HAVE TAKEN A LONG BREAK FROM ENTERPRISE. AND STARTED USING ALAMO. NOW, I'M HAPPY TO SAY I LOOK FORWARD TO RETURNING TO ENTERPRISE. GOOD CUSTOMER SERVICE,PRICES, AND LOCATION. KEEP UP THE GOOD WORK JOHN & STAFF AT BEAR CREEK.
I rent very often as I travel for business purposes. I booked this truck using the Enterprise app. Very fast and easy. When I arrived at the airport, there was no one at the counter so I proceeded to shuttle. Was not long wait, shuttle filled up quickly and we were dropped off at the site. I was waiting on with out a long wait. they had the unit I reserved. The person taking care of me was named Beonca. May not be spelled correctly. She went above and beyond expectations to satisfy our needs. Truck was very nice, new and clean. She even ran it through the was again and brought it back. I recommend this branch highly.