I simply HAD to relate my experience at the Champions location of Berkley Eye Center. In all my years of critical monitoring of U.S. patient care I don't believe I have EVER seen someone more attentive, discerning or knowledgeable to patient needs, desires and preferences than Curcy Cross. From the very moment I stepped into this facility I could tell that it was not your average "eye glass mill". After being greeted and stating that I simply wanted to "browse" first, I overheard several patients enter and specifically ask for Curcy Cross. I'm extremely big on receiving the absolute best customer service available and so after seeing several eye glass options (though admittedly I hate wearing eyeglasses) I decided to request her as well. WOW, WOW, WOW....is all I can say. My goodness this is a true Professional. She assesed my every need, desire and preference with regard to frames and lenses, greatly educated me on every aspect of the eyeglass selection process and as far as I am concerned, demonstrated to my colleagues and I that Berkley was entirely in a different league altogether when she was successful not only in making me comfortable in glasses, but giving me the all important "look" I was going for. As a result I will be sending all of my government staff members from the U.S. and outside territories whom visit to the Champions location of Berkley Eye Center for all of their Ophthalmological needs. They too have already been informed. "Ask for Curcy Cross if you want "the experience"! In addition, I'm not sure whether Berkley has an Administrative Consumer Relations Department, but someone from Corporate needs to visit this location and recruit this young woman if they do. I suspect that an ability like hers (business minded yet caring and attentive) could do wonders at a Corporate level. In conclusion, thank you Berkley for selecting exactly what a "me first" world is lacking....a true talented AND caring Professional!!!! I will definitely be keeping an "Eye" on this location.
Below is an email conversation between Dr. Allan Panzer and myself. Dear Dr. Panzer, I pleasurably give you my heart filled thanks for your "on the money" advise and recommendations concerning my decision of LASIK surgery. Obviously your plates full juggling Optometrist practice, expertise in court cases and various travel helping patient's in need. I feel quite honored and appreciative that a gentleman of such exquisite character scheduled time to provide professional but critical advise to me, someone you don't know and never met. Your actions and willingness to help sheds light on the true reason your a Physician, to help people, regardless of monetary gain or public gratitude. Taking your advise and armed with this email of your recommendations, enabled me to locate an Optometrist. His advise mimicked yours to a tee, he said, "with all of your previous issues, you should run not walk from any unnecessary surgery, including LASIK." Sound familiar? It should, you suggested the same, so, eyeglasses and contacts are my only option. Please understand the reason I contacted you, I have an advanced education but, my feeling of apprehension and unease were triggered when three Ophthalmologist assured LASIK was the answer. I truly don't want you to think I was a waste of your time. Doctor, your professionalism is astounding, your open arm policy is refreshing and your attitude is to the point. The Physicians oath you were required to take upon receiving your license to practice, I can honestly say, you walk the walk, not talk the talk. Thank you so much Doctor Panzer for everything. I guess there's no reason for me to call or schedule an appointment, your opinion was the key, I needed someone to trust, and that was you. We thank you again. Regards, S D Johnson Consulting Editor
Mi experiencia en Diagnostic Eye Center fue muy y muy positiva. En Houston hay una multitud de clínicas que practican esta intervención y elegir entre tantas no ha sido una tarea fácil. Pero no he lamentado ningun momento mi desición de operar mis ojos en la clínica de Dr. Sanders. Dr. Sanders y su equipo han sido muy amables y dispuestos de aclarar cualquer duda. La intervención ha sido tan rápida (aunque, claro, antes de someterme a ello sabía, que no duraria mucho, pero tampoco me imaginaba que iba a terminar tan pronto). Durante la intervención no experimenté ningun dolor ni tampoco alguna sensación desagradable. Por tener cornea muy fina no ha sido posible aplicarme Lasik, por lo que Dr. Sanders utilizó la tecnolgía PRK. Mucha gente que se ha sometido al mismo procedimiento suele decir que experimentaba dolores fuertes durante unos días después de la intervención. Mi caso no ha sido asi. Experimenté unos dolores muy moderados y solamente el segundo día después de la intervención. Este hecho creo que en mayor medida se debe al profesionalismo de Dr. Sanders. El resultado también ha sido muy bueno. Después de llevar las gafas casi durante 20 años , es un enorme alivio poder ver sin gafas y ademas ver mejor que antes con gafas!!!!! Es increible. Muchísimas gracias a Dr. Sanders.