Alrighty I had originally posted a terrible review about cell planet and the experience that my husband had when he took our galaxy in for a LCD replacement. They said something else was wrong and tried to get us to pay even more, and when my husband said to just put the LCD in it and don't worry about the board connector, they refused and said they can't hand us back a broken phone, so we either pay the 228 for both or they'll put the phone back the way it was and charge us 45 bucks for nothing. Well we finally paid it all just to get our phone back, well the next day the LCD was cutting out and acting funny so i called, i was hung up on 5 times in a row just asking her about my phone but once i mentioned my husband being there she hung up over and over, so needless to say i decided it was time i go down there and unleash the wrath of hell. I went prepared, when i got there i started filming with my phone, i was gonna upload how they treat people to youtube, yahoo, everywhere lol. However one of the owners was there.....and i was met with nothing but kindness from him, he told me he would look at the phone, and he even crossed out the 45 dollars on the paper you have to sign and looked at the phone for us. He said he couldn't fix it after a while, but he at least was very nice. And everybody i saw come in he tried to help. If he could get this place fixed up a little bit i bet it would be a great place to go. It's ran by a bunch of teenagers it seems and they are rude and horrible to you, they just need some fixing up and changing around and hopefully he will get things working better than ever there. Don't get me wrong I still won't go back to this place, because the owner isn't there all the time, but after i came there ready to start a war with them over my phone, he turned out to be very helpful and gave me at least a helpful experience that restored a bit of my faith in the place.
I am assuming this is the store in the galleria. Anyways, the products that Apple makes are top quality and well worth the money. I have bought computers, ipods, touches, iphones, ipads, from them and they are all great products to own! But a few days ago, i went into the apple store with an appt. and had to wait close to 20 minutes for them finally to take me for my appt. that had been scheduled for a long time. I was going in to talk about syncing to itunes. So I go and she tells me that I have to log into itunes (Duh). And then I have to authorize my computer, and transfer this and that. And when she is done "turning everything on" it doesn't work. she gets tired of us being there and cancels everything and tells us to leave and try it at home. So I get home and can't get it to work. I then called a tech guy I knew and he had me download iRip which is an amazing program that you should go to first before the store. It is free to try and there are registration codes online if you are so inclined to purchase it. I got all of my songs downloaded (Around 300) in less than 5 minutes, where at the apple store, she couldn't even get one to download in the over an hour of time we were there.. I love their products, just not the service I was provided with
Excellent Service. I came in a couple days ago for a iPhone 5c and iPad 4th generation repair. Being that I was bringing two devices they offered me a "wholesale" like discount which was appreciated. I had cracked screens on both devices. i ended up paying about $70 each for the repairs which was far less than what everybody else was charging. the best price i got for my 5c was $110 and the ipad 4th gen for $99 so pretty big and impressive savings there. when i got there i spoke to Eric and Evelyn. I believe Eric may have been the manager and he was very informative of exactly what the repair process was, how long it would take and what for me to expect. when it was all said and done both devices came out looking great and i really couldnt be any more satisfied. on a side not the food next door was pretty good too, a little something to do to kill time. Everybody there was pretty helpful but Eric took care of me so when you go make sure to ask for him.