Wow! After reading all the other reviews I am shocked! Had I read them beforehand I may not have moved in to my current property. However, my experience has been completely different, and Estephanie made my application process as painless and smooth as possible. Don't get me wrong, there were a lot of hoops to jump through as their screening process for tenants is efficient. But they were just thorough. Amanda in the office literally walked me through the set up of my Tenant Portal by staying on the phone with me with step by step instructions. She & Estephanie were more than amicable and pleasant to do business with. Prior to move-in, there were a few things I wanted addressed, and I was given no flack as they took care of those repairs. I found them to be professional & have no complaints. As we have been here a couple weeks now, I have noticed a few other things that need addressing, and have gone the proper channels by following protocol with a service request. Though they have not been addressed yet to this date, they are not issues detrimental to safety or health and I am sure they are not considered top priority while making repair rounds. I am overall pleased and quite hopeful of our business relations in the future. As someone whom holds Ethics and Professionalism as staples for my practices, I currently see no holes in theirs. Like many situations, different factors apply & create a different experience. In my experience, it's best to uphold high standards for oneself, and usually the response is to get back the same in return.
When we were in the market for a property manager, our Realtor recommended two companies to get in touch with. We called both, but never received a return call. We did a quick interned search and sent out emails to 4 other companies in Houston and called the 4 with the nicest websites. We immediately received a call back from Texas Renters. the lady's name was Mrs. Rose. She provided us with all the info I needed and if I needed anything else, she was the person to contact again. Before we knew it, she had an account rep out to our homes and we were rocking and rolling. There was no time lost. Within 2 weeks we had our first tenant and the company guaranteed that if there were any problems, they would pay to find a new tenant How cool! Well, that was 1 year ago. So far we're pleased with the service. The staff is responsive and they know our business well. Sam and Carla (the owners) have taken personal responsibility to assist us as well. We have no complaints so far and I highly recommend them.
I've had the great experience of dealing with TRS for better than six years now on an investment property in Spring Texas. As with any investment property there have been occasional issues that require immediate action. Everyone of the people I've dealt with has been outstanding. They've notified me immediately, made recommendations based on their previous experiences, and taken immediate actions as required. Always with a focus on the tenant's needs and the lease. As an absentee owner I couldn't ask for more than what TRS has provided me. All at a very reasonable cost. Incidentally, my tax consultant appreciates the clear concise records they provide me as we'll. believe me, all property managers are NOT the same. I'm not sure if this review allows my name and email to be published but please contact me via TRS if you would like to hear more from me.