As a young business owner and ex-auto dealer, who has purchased over 55 cars in 18 years, with a average of 50000 driving miles a year, I have seen and heard almost everything. It was nice to get a call form David Bagby in regards to the Taurus SHO, I built online @ 2am in the morning. What's interesting is, I didn't expect to hear form anyone until Monday, but today is Saturday. I explained to him that I have very high expectations of after the sale services and the reason for this is do to the fact I own very high end car such as the Audi A8L and the a Lexus LS460 and these car dealer have raised the bar for every other car dealer when it come to service. Grant it the SHO isn't a 65,000.00 Audi A8L but it is a suggested retail of $43,000 when I finish the spec. further more I'm spending my money. Years back I bought a car from Tommy Vaughn Ford and I had no problem with them at all. I called about a coolant leak I had one Monday and schedule to bring the car in later that day, which I did. Tuesday I got a call and the service adviser gave me the information as to what the technician had found (grant it he had no idea I was a Automotive Tech also) and I had already checked to see what was leaking. However he told me the lower radiator hose was bad and they would replace both upper and lower hoses and the thermostat as well a flush the coolant system as preventative maintenance. Car a getting more expensive and the service,experience and environment should be invigorating as spending $60,000.00 on a F350 or $40,000.00 on a Taurus. In order to understand what price you might expect to pay for your next car, you must first understand how new car pricing really works. As you know, pricing is very important whether you lease or buy. Different customers can pay widely different prices for the same car, at the same dealer, on the same day — depending on each customer's knowledge of how car pricing works. New car dealers expect most customers to negotiate price. Unfortunately, negotiating is not easy. Buying a new car is more like haggling for a donkey in Marrakech than buying a refrigerator at Sears. Dealers are able to quickly spot customers who don't have the knowledge to negotiate well. Knowledge is key. Let's take a look at how dealer pricing works. Manufacturer's Suggested Retail Price First, for new cars, automobile manufacturers decide the retail price that will be set on each model, each model variation ("trim"), and each option. Combined, these prices become the Manufacturer's Suggested Retail Price (MSRP). These prices can change from year to year for the same models, or can even change one or more times during a model year. The price shown on the vehicle's attached window sticker. There will also be additional charges for transport and preparation ("destination charge"), and distributor/dealer installed options. These charges are not technically part of the MSRP, but are part of what you pay. Notice that the "S" in MSRP is short for "suggested," meaning that a vehicle's sticker price in only a recommended price. A dealer is perfectly free to charge more or less if he chooses. For hot-selling new vehicles in high demand, selling prices can easily be higher than sticker price. For slow selling vehicles in good supply, selling prices will almost always be less than sticker price. Vehicle MSRP and invoice prices can be found at Edmunds.com.
I know little about cars and have often felt ignorant and intimidated and uncertain when presented with an estimate bearing prices for work and on parts the names of which I either do not know or have only heard of in a vague way. Being steered to Professional Auto Care by a friend several years ago, I have discovered in the work and integrity of the Serratos family the same kind of care and attention that I seek in a physician. I need a mechanic who I am sure can and will fix my car (and not only fix it but will alert me by mail to upcoming needs both significant -- the 3000 mile oil check -- and small -- new wiper blades). Never in my over forty years of operating a vehicle in this busy city, have I let my car off in the morning with the absolute assurance that not only will the work be done but that the honesty of my mechanic is certain. The Serratos family members know that I am ignorant about valves, brake pads, and carburetors, but they also know that I trust them explicitly and with absolute confidence. In my almost four years of dealing with the family, I have never had a bill of over seven or eight hundred dollars (my car, a Honda Accord with over one hundred and thirty thousand miles), and the reason is simple: the immediate problem is addressed and the work that six months later would cost me double is managed today. The expertise and friendliness of the family make the operation of my car more pleasant and assured. Charles and Sonja Novo
I am woman who is fairly new to the area. My AC quit working on my car and I had been nervous to take it somewhere because I have had experiences in the past where mechanics have been dishonest. I took it to one place that looked at my car for 5 minutes and told me I needed to replace my whole electrical system/dash/climate control... and to take it to the dealer. Then another place said to replace the compressor (I knew it wasn't that because it would work sometimes and I'd hear it kick on.) I came home a bit frustrated and decided took look online to see if I could find a place with great reviews. I looked online and found Alamo AC... I noticed they had several wonderful reviews on several websites. Not one person had a bad thing to say to about this place. I had to drive about 25-30 minutes to get there, but it was worth it! Aggie was very nice the entire time and didn't make me feel uneasy because I was a woman in a garage. He explained what needed to be fixed and completed it while I was at work. I am impressed that he charged literally one-tenth of what others were telling me. This is an honest and reliable place! He definitely has my business and I will spread the word around to all my friends. Thanks Aggie!