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West End Bicycles

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Business Details

31

years

in Business

Social Links:
Visit Twitter Page   |   Visit Facebook Page
Hours:

Regular Hours

Brands:
Breezer, Gary Fisher, If, Independent Fabrications, Lemond, Moots, Specialized, gary fisher, kona, specialized
Payment method:
amex, discover, master card, visa, all major credit cards, diners club
Neighborhoods:
Central Houston, Washington Avenue - Memorial Park
Categories:
Bicycle Repair, Bicycle Shops, Bicycle Racks & Security Systems, Sporting Goods

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Reviews

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Posted: 1/27/2014

Overall

Thor at west-end bike shop is fantastic we recently moved to river oaks and my grand son is staying with us we thought we needed a valve or tube replacement and could not find a local shop open till 12pm we only had a certain amount of time to fix the bike , west end opens at 10 am Thor not only helped us but explained it was a certain type of valve and the inner tube was fine he filled it and explained the differently valves to us at no cost and sent us on our way , my experience at another local bike-shop had cost me 30 dollars thank you THOR AND WEST-END !!!!!!!!!!!! :) :D ill be sending my gran children's bikes

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Iain

Posted: 3/15/2010

Provided by Citysearch - 
Overall
Friendly service and good staff

I saw one of the other reviews here, and it's totally different from my experience. I bought a 29er bike from these guys a few months ago. They answered my questions, gave me a couple freebies to go with it, and were generally good all around. I can't say anything bad about my experience there, and the bike has worked out really well, too. No one ever tried the upsell routine of getting me to buy something that was a lot more than what I wanted. Add to this the fact that West End is one of those quirky little businesses that make a neighborhood cool. There's a definite character to the place, and it's something I appreciate.

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ScottMinard

Posted: 10/9/2009

Provided by Citysearch - 
Overall
Most original shop in town

Great service, not a cookie-cutter store. Lots of unusual finds. Entry-level and high-end goodies. Close to Memorial trails and the fruit-loop

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Updated: 6/11/2015
Overall
Bar None-The BEST bike shop in Houston!

The guys at WestEnd are the best in Houston....PERIOD! No one else even comes close to matching their dedication, knowledge & level of service. PBS channel 8 even did a documentary spot on them & named them a Houston Hot Spot. Local bikers know... this is THE place! They don't try to pressure or over-sell you. They don't rush you & they are willing to take the time to answer all your questions and give you info you didn't even think to ask. If I could give them 10 starts , I would. (and little extra bonus- You never know who you might see patronizing this hidden away shop, there have been some pretty BIG names walk through that door!) Ask for Chad or Daniel, if you can.

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Bob6900

Posted: 4/4/2008

Provided by Citysearch - 
Overall
Worst Service and Repairs of ANY bike shop in Houston

I am Captain of a MS150 team and dont take bike issues lightly.

I am a long time cyclist and ride in the MS150 every year. The MS150 Organization advises you to get a Free bike inspection before their ride each year. West End Bike Shop is the closest shop that inspects bikes. I need to get 2 bikes inspected and my rear derailleur adjusted. I call West End and they were too busy for the repairs (5-6 day wait) - so I took my bike to The Urban Bike Shop for the derailleur adjustment.

Urban Bike Shop made all the adjustments right then - Rear Derailleur is working perfect.

I go to West End and they start ""inspecting my bike"", which, for the headset, involves aggressively twisting and turning the handlebars back and forth and I can see that my rear derailleur cable is being pulled abnormally. After this, they test my gears and indicate that my rear derailleur is screwed up and I dont pass inspection! Which is what I had JUST had adjusted while I watched at Urban Bikes.

So, I show the West End guys the receipt for the repair i just had done and indicate that their test messed up my derailleur.

Their response is that they didnt damage anything and that I have to get out of the store.

At this point, I ask to speak to the manager, and the guy i'm speaking to is the OWNER!!

So the OWNER of the SHOP damages my bike, refuses to acknoledge the problem, and kicks me out of his store as a resolution?! After showing the receipt that the derailleur was JUST Fixed and all he says is ""Get out of my store"". His staff curse at me too. What kind of service is that?

I now have to go back to the first shop, get my bike fixed again, and go to another shop to get inspected.

I hope you read this and choose to go anywhere else than West End. This is not the first time I have had very poor service from the shop. I WILL NEVER USE THIS SHOP AGAIN.

Urban Bikes is great so are Bike Sport and Bike Barn on Kirby - go to these shops over West End Bikes.

Helpful?Flag

Posted: 11/12/2007

Overall
great shopping experience

my wife and i didn't know anything about bikes and the guys at west end made the experience great. we had shopped at another store before we visited west end and i'll tell you the difference was night and day. while the other place seemed to think that a sale is made by simply listing prices until you bite, the guys at west end took a much more personal approach by finding our level of interest and what would best suit our lifestyle. daniel asked us plenty questions to find out more about what we were looking for, told us about the bebefits and drawbacks of the different styles, and encouraged us to take our time in making our decision and try everything out. we left the store having spent much more than i expected but i can tell you that both my wife and i felt great about the purchase. it was a great shopping experience and i would definitely recommend a visit to west end bicycles.

Helpful?(1)Flag
lilu89

Posted: 8/11/2005

Provided by Citysearch - 
Overall
User review by lilu89

Excellent service and deals on all bike stuff. From bikes, to GU, to clothing, to gear. Very friendly and helpful staff.

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West End Bicycles

5427 Blossom StHoustonTX 77007

(713) 861-2271

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West End Bicycles

5427 Blossom StHoustonTX 77007

(713) 861-2271

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